Alexander M. Minahan
Castle Rock
Summary
Senior IT Professional, serving in the Army Reserve as a 25-Bravo (Information Technology Specialist) and a 25-Hotel Network Communication Systems Specialist Graduated from Fort Gordon, GA. Looking for an mid level to senior position in a helpdesk environment or a systems administrator position with a company where I can develop others and grow further myself as an Information Technology Specialist. Active Secret Clearance.
Overview
4
4
years of professional experience
Work History
Desktop Systems Specialist
Aimlock
08.2023 - Current
- Managed and maintained a diverse fleet of desktop computers, laptops, and peripherals, serving over 30 end-users across multiple departments.
- Installed, configured, and troubleshooted operating systems (Windows and macOS Linux) and software applications, ensuring optimal performance and security.
- Performed regular hardware upgrades, repairs, and replacements.
- Implemented and maintained software deployment tools to streamline software installations and updates.
- Provided tier 2 and tier 3 technical support, resolving complex hardware and software issues promptly and maintaining an exceptional user satisfaction rate.
- Conducted regular system audits to identify vulnerabilities, security risks, and performance bottlenecks, implementing necessary fixes and enhancements.
- Collaborated with cross-functional teams to plan and execute IT projects, such as hardware refresh cycles and OS migrations, completing projects within schedule and budget.
- Developed and maintained comprehensive documentation, including user guides, troubleshooting procedures, and inventory records.
- Stayed up-to-date with industry best practices and emerging technologies to recommend and implement innovative solutions to improve desktop computing environments.
Network Communication Systems Specialist 25H (Hotel)
US Army
04.2023 - Current
- Maintains all LAN/WAN/VPN network hardware and software, security systems and communication links; manages all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment; supervises and performs nodal operations functions; supervises the installation, operation, deployment, provisioning, and maintenance of WIN-T nodal assemblages, combat NET radios and all related COMSEC devices; disseminates network orders, compiles and submits operational statistics reports and processes requests for logistic support.
- Serves as technical advisor and team chief for the installation, operation, employment, and field level maintenance of electronic IP-based nodal assemblages and associated equipment; performs and assists subordinate operators in nodal and COMSEC operations, associated computer and software related technical tasks; interprets orders and compiles system statistics for the shift and node; assists in reconfiguration of IP-based nodal systems equipment as needed; implements Network Operations Center generated changes to support operational requirements; responsible for a team of 6 Soldiers and over $1,000,000 worth of equipment.
Service Desk Technician
NORAD & USNORTHCOM
12.2022 - 04.2023
- Responsible for installing, configuring, and maintaining operating system workstations in support of business processing requirements.
- Performs software installations and upgrades to operating systems and layered software packages.
- Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
- Monitors and tunes the system to achieve optimum performance levels.
- Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
- Develops and promotes standard operating procedures.
- Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
- Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Customer Support Technician
MCSC
05.2022 - 12.2022
- Company Overview: Ft. Carson CO
- Monitor network capabilities, functions and performance via all means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observed.
- Maintain and monitor local hardware and equipment and report any malfunctions to the MCSC Site Lead.
- Receive contact from customers via any and all of the following means NIPR/SIPR E-Mail, Voice (Voip/SVoIP), Chat, System Messaging (Free Text).
- Handle and forward all requests from customers to Tier 2/Tier 3 and Management for service such as DDS, C2R, CPOF Reach-back and other various request.
- Ft. Carson CO
Level One Consultant / Helpdesk
Evicore Cigna
10.2021 - 05.2022
- Company Overview: Colorado Springs CO
- Competent at installing client-side operating software (Desktop OS) to include Windows 10 Enterprise.
- Proficient at Help Desk Troubleshooting and Problem Solving with end users who have little to no IT knowledge.
- Knowledgeable in Basic Microsoft Active Directory (AD) installation and configuration.
- Microsoft Windows Server 2016 and Server 2019.
- Competent at installing client-side operating software applications.
- Proficient with customer relations.
- Colorado Springs CO
Information Technology Specialist
Signal School
01.2021 - 12.2021
- Company Overview: Fort Gordon GA
- Competent at installing client-side operating software (Desktop OS) to include Windows 10 Enterprise, Windows 8 Enterprise.
- Experienced on various computer hardware installation and troubleshooting.
- Able to build a complete system from components provided.
- Experienced in installation and configuration of Microsoft Exchange Server.
- Proficient at Help Desk Troubleshooting and Problem Solving.
- Proficient in Network Fundamentals to include routing and switching environment (CISCO IOS).
- Proficient in Server OS installation and maintenance.
- Knowledgeable in VMware Esxi 6.7 installation of hypervisor and vCenter 6.7. (Home Lab Environment) Dell Power Edge R710 Server and two Dell Power Edge R520 Servers.
- Knowledgeable in Basic Microsoft Active Directory (AD) installation and configuration. Microsoft Windows Server 2016 and Server 2019.
- Fort Gordon GA
Education
Information Technology Specialist -
Fort Gordon
Fort Gordon, GA12.2021
Security -
12.2022
General Educational Development -
State of Colorado
12.2019
Skills
- Microsoft Office Suite
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- Windows Desktop OS
- ESXi
- Windows 11
- Fiber install/termination
- VMware
- Network administration and engineering
- Cisco Technologies
- Hardware and Software Installation
- Powershell
- SCCM
- DPM
- Hyper-V Configuration Experience
- Firewalls
- Active Directory
- VoIP
Accomplishments
- Collaborated with team of 14 in the development of Project Nexus Europa, which involved the integration of 12 satellite communication devices, and the integration of 72 WAN/LAN networks into Europe within a span of two weeks successfully.
- Mentored 12 new network administrators and 12 satellite operation maintainers to bring them up to speed on projects, and network administration skills resulting in quicker overall completion milestones.
- Collaborated with multinational organizations in troubleshooting complex routing issues in
regional routers, firewalls and satellite communication errors across Europe and North America.
Timeline
Desktop Systems Specialist
Aimlock
08.2023 - Current
Network Communication Systems Specialist 25H (Hotel)
US Army
04.2023 - Current
Service Desk Technician
NORAD & USNORTHCOM
12.2022 - 04.2023
Customer Support Technician
MCSC
05.2022 - 12.2022
Level One Consultant / Helpdesk
Evicore Cigna
10.2021 - 05.2022
Information Technology Specialist
Signal School
01.2021 - 12.2021
Security -
General Educational Development -
State of Colorado
Information Technology Specialist -
Fort Gordon
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