Alexander J. Snyder
Colorado Springs
Summary
Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
13
13
years of professional experience
Work History
Customer Lending Representative
Loan depot
Colorado Springs
01.2025 - Current
- Take inbound and outbound calls to potential borrowers.
- Manage client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Participated in training and coaching sessions designed to improve overall job performance.
Full Service Shopper
Instacart
Colorado Springs
04.2021 - 02.2025
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers on new products available in the store as well as any special promotions going on at the time.
- Suggested comparable products to replace out-of-stock items.
Assistant manager
Quiktrip
Denver
11.2023 - 09.2024
- Clean entire store back up to standards
- Put entire order away nightly and make sure store is fully stocked for next morning shift
- Ensure call out of employees when they call in for sickness or tardiness
- Run all registers promptly and accurately for customer satisfaction
- Make sure bathrooms are cleaned and stocked
- Merchandise new fresh hot or cold foods for customers
- Clean machinery and notify support personnel regarding damaged or inoperable
- Resolved customer inquiries and complaints requiring management-level escalation.
Production specialist
Microchip technologies
11.2022 - 11.2023
- Certified to run multiple tools in my area of production
- Give passdown to next shift regarding of what happen during my shift and what they need to look for
- Qualify tools when they need to be qualified so they keep in production
- Work compressed work weeks to keep production moving
- Send emails or notifications to maintenance when tools are needing fixing
Manager trainee
Hertz car rental
Colorado Springs
10.2021 - 11.2022
- Greet customers as they come in the branch
- Help customers find the best rental experience
- Determine the car size and need for customers or insurance companies
- Create rental agreements for all customers
- Make sure all vehicles are clean and to hertz needs
Salesman
Slangin sound and tint
Mesa
10.2020 - 10.2021
- Clean the floor when there are no customers and make sure things are labeled
- Greet and help customers with any of their car audio or home audio needs
- Check for applications on new request with finance companies
- Create sales tickets and provide customers with install dates
Warehouse Manager
Ridenow Powersports
Gilbert
10.2017 - 03.2019
- Create RA's with all suppliers through all weeks
- Place morning orders along with nightly orders
- Manage receivers and inventory employees
- Review all invoices from receivers daily
- Maintain clean and organized warehouse
- Confirm bin reports are organized from inventory
- Research ETA's for service and parts
Customer Service Representative
Rockford Fosgate
Tempe
04.2015 - 10.2017
- Answered incoming calls for warranty or customer service questions
- Called dealers to set up orders or schedule warranty work
- Updated corporate inventory reports
- Emailed customers and dealers regarding warranty work
- Maintained knowledge of new product offering
- Maintained knowledge of potential warranty issues
Assistant Manager
McDonalds
Sun lakes
11.2011 - 04.2015
- Managed store in General Managers absence
- Managed all monthly inventory tasks
- Managed store crew and shift managers to achieve and maintain proper service levels
- Resolved customer complaints
- Help kitchen staff when they are needing help
Education
High School Diploma -
Basha High School
01.2013
Skills
- Advanced Excel Skills
- Customer Service
- COMETS
- EVO Lightspeed
- Manufacturing
- Laborer
Timeline
Customer Lending Representative
Loan depot
01.2025 - Current
Assistant manager
Quiktrip
11.2023 - 09.2024
Production specialist
Microchip technologies
11.2022 - 11.2023
Manager trainee
Hertz car rental
10.2021 - 11.2022
Full Service Shopper
Instacart
04.2021 - 02.2025
Salesman
Slangin sound and tint
10.2020 - 10.2021
Warehouse Manager
Ridenow Powersports
10.2017 - 03.2019
Customer Service Representative
Rockford Fosgate
04.2015 - 10.2017
Assistant Manager
McDonalds
11.2011 - 04.2015
High School Diploma -
Basha High School