Alexander Doty
Westminster
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
8
8
years of professional experience
Work History
Sr Patient Access Specialist
UCHealth University of Colorado Hospital
10.2021 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
Tool Rental Associate
Home Depot
07.2020 - 08.2021
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Used POS system to compute and receive payments for rentals.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Streamlined tool rental processes for improved efficiency and faster customer service.
- Supplied information about rental items to inform customers of tool availability and operation.
- Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
- Supported overall store success by assisting with additional tasks as needed, including stocking shelves, merchandising displays and conducting general maintenance activities.
Crew Member
Arby's
04.2017 - 03.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
High School Diploma -
Overland High School
Aurora, CO05-2020
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Exceptional communication
- Customer service
- Active listening
- Critical thinking
- Data entry
- Strong work ethic
- Guest engagement
- Safety procedures
- Dependability
Accomplishments
- Collaborated with Project Development team in the development of project of Surgery Check In revamp plan.
- Awarded employee of Quarter 3 2024
- Becoming Sr. Par After 2 years of service
- Cowboys Fan for life
- Garden enthusiast
Timeline
Sr Patient Access Specialist
UCHealth University of Colorado Hospital
10.2021 - Current
Tool Rental Associate
Home Depot
07.2020 - 08.2021
Crew Member
Arby's
04.2017 - 03.2020
High School Diploma -
Overland High School
Similar Profiles
Joanna KleefJoanna Kleef
Surgical Coordinator - Ocular-plastics at UCHealth University Of Colorado HospitalSurgical Coordinator - Ocular-plastics at UCHealth University Of Colorado Hospital
Tracey Sanchez GuevaraTracey Sanchez Guevara
Patient Care TecH at UCHealth University of Colorado HospitalPatient Care TecH at UCHealth University of Colorado Hospital
Kathryn DornauerKathryn Dornauer
Phlebotomist at UCHealth University of Colorado HospitalPhlebotomist at UCHealth University of Colorado Hospital
Sherice Arribas-Myrick V.Sherice Arribas-Myrick V.
Director of Plant Operations at ARBHDirector of Plant Operations at ARBH
Isabella ArchuletaIsabella Archuleta
Costomer Service at JcpennysCostomer Service at Jcpennys