Alexa Cruz
Thornton
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Shift Leader & Platinum Host
TopGolf
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
No Degree - Aerospace Engineering
University of Colorado At Boulder
Boulder, CO05.2028
High School Diploma -
Horizon High School
Thornton, CO05.2024
Skills
- Problem-Solving
- Positive Attitude
- Team Leadership
- Flexible Schedule
- Customer Service Management
- Conflict Resolution
- Staff Supervision
- Staff education and training
- Inventory Counts
- Assigning Work
- Role Modeling
- Shift Paperwork Completion
Timeline
Shift Leader & Platinum Host
TopGolf
04.2022 - Current
No Degree - Aerospace Engineering
University of Colorado At Boulder
High School Diploma -
Horizon High School
Similar Profiles
Lacey Leon -LipkeLacey Leon -Lipke
Golf Services/ Tournament Ambassador at TopGolfGolf Services/ Tournament Ambassador at TopGolf
Erika WallisErika Wallis
Bay Host / Event Ambassador / ACE Trainer at TopgolfBay Host / Event Ambassador / ACE Trainer at Topgolf
Heather HutsonHeather Hutson
Hospitality manager at TopgolfHospitality manager at Topgolf