Summary
Overview
Work History
Education
Skills
Technology Summary
Timeline
Generic

Alex Williams

Littleton

Summary

Experienced IT system administrator with 20+ years in planning, procuring, and managing server infrastructures and datacenter operations. Proven ability to plan, install, and manage infrastructure for robust performance and high availability. Skilled troubleshooter adept at managing infrastructure and teams in diverse environments for seamless operations and problem resolution.

Overview

27
27
years of professional experience

Work History

Lead Cloud Systems Engineer

OpenText
01.2019 - Current
  • Used metrics to monitor application and infrastructure performance.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

System Integrator

Charles Schwab
01.2017 - 12.2019
  • Coordinate and perform complex software deployments across multiple projects.
  • Integrate applications from internal developers, vendors and contractors.
  • Extensive work with BMC Remedy, Atlassian Suite and Visual Studio.
  • Configured and deployed new TFS Build servers.
  • Well versed in Pivotal Cloud Foundry.
  • Managed desktop software deployments via SCCM.
  • Design and implement file transfers per govt. standards.
  • Manage active directory in large, secure environment.
  • Technical project manager on multiple concurrent projects.
  • Extensive use of SPLUNK.
  • Participated in disaster recovery off-site activity.
  • Participated in yearly full stream test.
  • Mentor junior system integrators.
  • Run daily scrum meetings with team.
  • Represent firm with software/hardware vendors.

Senior System Administrator

AppRiver
01.2013 - 12.2017
  • Responsible for system administration for over 1000 devices in 9 datacenters.
  • Extensive experience in virtualization.
  • Hardware and software deployment and maintenance.
  • Extensive hardware experience with Dell, Cisco, Force 10 and F5.
  • Responsible for ongoing server virtualization project that has cut monthly server expense by 25%.
  • Built server infrastructure for Dallas colo.
  • Administered MS Exchange in hosted environment (versions 2003 to 2016).
  • Provided support for Outlook (versions 2003 to 2016).
  • Decision maker for hardware procurement.
  • Maintain relationships with vendors in multiple channels.
  • Monitor hardware and applications using commercial and proprietary tools.
  • Build lab environments for use by developments teams.
  • Support 250 seat phone system.
  • Manage and monitor Active Directory for multiple domains.
  • Manage and monitor over 600 SMTP servers.
  • Maintain Centos/RedHat DNS infrastructure.
  • Design and implement SCCM environment.
  • Maintain building access and CCTV.

Director of Support

AppRiver
01.2006 - 12.2013
  • Responsible for creating and maintaining the internal support infrastructure for SAAS security company specializing in Exchange, POP, IMAP, DNS, Sharepoint hosting and spam and virus protection for an international client base of more than 45,000 corporate customers.
  • Supervise team of 50+ support technicians.

Support Technician

AppRiver LLC
01.2005 - 12.2006
  • Support customer base via telephone, email and live chat service.
  • Interact with third party antispam services and device manufacturers.

Assistant Store Manager

Office Depot
01.1998 - 12.2005
  • Assisted store manager in all HR, merchandising, and operational activity.
  • Met or exceeded all sales, shrink and employee turnover goals.

Education

Associate of Arts - Liberal Arts

Eastern Florida State College
01.1999

Bachelor of Science - Management Information Systems

05.2025

Skills

  • Systems and network support
  • Cybersecurity management
  • Data backup management
  • Server management and maintenance
  • Multi-environment management
  • Infrastructure design and implementation
  • Workstation deployment and optimization
  • Training and support coordination
  • Email security management
  • Cybersecurity for web platforms
  • IIS server configuration
  • Data center operations

Technology Summary

  • Microsoft Server 2003-2016
  • Microsoft Windows XP-10
  • CentOS
  • Ubuntu
  • Mac OS X
  • TCP/IP
  • DNS
  • DHCP
  • Active Directory
  • SMTP
  • GPO
  • ESET AntiVirus
  • OPSWAT
  • Avast
  • AVG
  • F5 Load Balancers
  • Basic Cisco Administration
  • Microsoft System Center
  • SCCM
  • VNC
  • Microsoft Exchange
  • Skype for Business
  • PKI
  • Microsoft Office
  • CommuniGate Pro
  • Dell Server
  • HP Server
  • Dell Switches
  • APC PDU
  • Internet Peering
  • PRTG
  • AppDynamics Dell OME
  • Akamai Luna
  • SecureWorks
  • Meraki
  • Nessus
  • Jenkins
  • Octopus
  • Graylog
  • Office365
  • Simple Failover
  • Simple DNS
  • Bind
  • UnBound
  • Interactive Intelligence
  • PCF
  • AWS
  • SFTP
  • Cisco GSS
  • Zenoss
  • Nagios

Timeline

Lead Cloud Systems Engineer

OpenText
01.2019 - Current

System Integrator

Charles Schwab
01.2017 - 12.2019

Senior System Administrator

AppRiver
01.2013 - 12.2017

Director of Support

AppRiver
01.2006 - 12.2013

Support Technician

AppRiver LLC
01.2005 - 12.2006

Assistant Store Manager

Office Depot
01.1998 - 12.2005

Bachelor of Science - Management Information Systems

Associate of Arts - Liberal Arts

Eastern Florida State College

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Alex Williams