Alex Santarelli
Highlands Ranch
Summary
Detail-oriented Senior Fulfillment Analyst recognized for strong analytical skills and effective conflict resolution. Committed to optimizing processes and mentoring teams to achieve exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Senior Fulfillment Analyst
SRS Acquiom
Denver, CO
09.2023 - Current
- Collaborated with cross-functional teams to create a smooth and seamless onboarding of data into our system.
- Mentored analysts, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed data trends to support informed decision-making across various projects.
- Developed and maintained comprehensive reports to track project performance and outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Payment Support Analyst
SRS Acquiom
Denver, CO
10.2021 - 09.2023
- Analyzed customer inquiries to provide timely solutions and enhance user experience.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email.
- Mentored analysts, fostering skill development and promoting best practices in customer support delivery.
Business Analyst
Talentreef
Denver, CO
06.2019 - 10.2021
- Manipulated data using pivot tables, pivot charts and macros in Excel.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Working in a fast paced, queue oriented workload that includes optimization of accounts, implementation of best practices and up-selling our product.
- Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
Education
Bachelor of Arts - Communications
Colorado State University
Fort Collins, CO05-2019
Skills
- Analytical thinking
- Time management
- Team collaboration and leadership
- Attention to detail
- Excel proficiency
- Critical thinking
Timeline
Senior Fulfillment Analyst
SRS Acquiom
09.2023 - Current
Payment Support Analyst
SRS Acquiom
10.2021 - 09.2023
Business Analyst
Talentreef
06.2019 - 10.2021
Bachelor of Arts - Communications
Colorado State University