Alex Romero
Denver
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Diligent professional with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
2024
2024
years of professional experience
Work History
General Manager
Camp Bow Wow
02.2019 - 09.2023
- Assisted in developing operational strategies to enhance overall efficiency and productivity.
- Supported daily management tasks by maintaining accurate records and documentation.
- Participated in performance evaluations to identify areas for employee development and growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Manager
Camp Bow Wow
- Assisted in daily operations, ensuring smooth workflow and high-quality customer service.
- Resolved customer inquiries and complaints, improving overall satisfaction and loyalty.
- Maintained compliance with safety standards, promoting a safe environment for pets and staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
- Monitored inventory levels, facilitating timely reorders to maintain operational efficiency.
Counter Manager
Macys Department Store
12.2014 - 04.2015
- Managed daily operations of cosmetic counter, ensuring optimal product presentation and inventory management.
- Maintained visual merchandising standards to create an appealing shopping environment.
Education
Vantage Point High School
Northglenn, COCosmetology License - Cosmetology
Paul Mitchell The School
Lakewood, CA03-2016
Esthetics - Esthiology
Aveda Institute
Denver, CO05-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Conflict resolution
- Employee scheduling
- Operations management
Timeline
General Manager
Camp Bow Wow
02.2019 - 09.2023
Counter Manager
Macys Department Store
12.2014 - 04.2015
Assistant Manager
Camp Bow Wow
Vantage Point High School
Cosmetology License - Cosmetology
Paul Mitchell The School
Esthetics - Esthiology
Aveda Institute
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