Alex Roman Chavez
Denver
Summary
Team-oriented individual with strong problem-solving abilities. Brings a willingness to learn and excellent communication skills. Demonstrative Scrum Master with honed ability to communicate effectively and contribute to team success. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Promotes exemplary project management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Acuity Eyecare Group
09.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Optician and Optometric Technician
Acuity Eyecare Group
03.2012 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
Insurance Agent
USHealth Advisors
07.2022 - 09.2022
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Quality Control Inspector
NBCUniversal
02.2018 - 09.2018
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Education
BACHELOR'S - FILM AND TELEVISION
UNIVERSITY OF COLORADO AT DENVER
Denver, CO05.2020
Skills
- Adaptive leadership
- Scrum methodology
- Sprint planning
- Presentation skills
- Agile best practices
- Project management
- Problem-solving
- Conflict management
- Bilingual
Certification
- Certified ScrumMaster (CSM)
- Project Management Professional (PMP) - Project Management Institute.
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Manager
Acuity Eyecare Group
09.2022 - Current
Insurance Agent
USHealth Advisors
07.2022 - 09.2022
Quality Control Inspector
NBCUniversal
02.2018 - 09.2018
Optician and Optometric Technician
Acuity Eyecare Group
03.2012 - Current
BACHELOR'S - FILM AND TELEVISION
UNIVERSITY OF COLORADO AT DENVER
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