Alex Paz
Bennett
Summary
Retail Assistant Manager with 2 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
BoxLunch
01.2024 - 06.2024
- Completed routine store inventories.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Trained and managed a team of associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Implemented innovative programs to increase customer loyalty and reduce turnover.
Assistant Manager
Hot Topic
03.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Associate
Hot Topic
08.2022 - 03.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
General Merchandise Expert
Target
06.2021 - 07.2022
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Sales Associate
Harbor Freight Tools USA
03.2020 - 04.2021
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
Sales Associate
Office Depot Inc
02.2019 - 12.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - General Studies
Front Range Community College
Westminster, COHigh School Diploma -
Horizon High School
Thornton05-2019
Skills
- Problem-solving
- Team management
- Customer service and engagement
Timeline
Assistant Store Manager
BoxLunch
01.2024 - 06.2024
Assistant Manager
Hot Topic
03.2023 - 01.2024
Sales Associate
Hot Topic
08.2022 - 03.2023
General Merchandise Expert
Target
06.2021 - 07.2022
Sales Associate
Harbor Freight Tools USA
03.2020 - 04.2021
Sales Associate
Office Depot Inc
02.2019 - 12.2019
Associate of Arts - General Studies
Front Range Community College
High School Diploma -
Horizon High School
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