Alex Bradley
Centennial,CO
Summary
Detail-oriented professional with 5+ years of experience in retail operations at Comcast as a Retail Service Associate and Retail Sales Professional. Strong background in backend operation processes, optimization, and inventory control and store audits. Proven track record in troubleshooting workflow issues, managing stock levels, and operational efficiency. Seeking an opportunity to leverage my experience and education as an Analyst 1, Warehouse and Materials role.
Overview
8
8
years of professional experience
Work History
Retail Sales Professional
Xfinity
01.2025 - Current
- Successfully transitioned from the RSA role to Sales Professional, measured on monthly sales goals and NPS.
- Duties include providing Tier 2 in-store mobile support to customers by trouble shooting problems and providing customers with resolutions.
- Submit Tier 3 escalation requests for complex technical issues such as porting and mobile activation stuck orders.
- Conduct Support to Comcast sales professionals by helping promote and upsell Xfinity Mobile products.
- Ensure smooth communication between customers, sales professionals, and ECM support teams.
Retail Service Associates
Xfinity
01.2019 - 01.2025
- Selected as TOP RSA Q1 2021, Q2 2022, and Q4 2022 in the SOCO market.
- Held top inventory scorecards in SOCO for 7 out of the 12 months in 2023.
- Managed retail operations including store audits and handling operational escalations.
- Maintained in-depth product knowledge of Xfinity Mobile, Internet, and Cable services.
- Conducted inventory management through weekly cycle counts and monthly physical audits for mobile inventory.
- Conducted Monthly CPE counts.
- Received and processed inventory daily for Xfinity phones and internet/cable equipment.
- Served as the first point of contact for all retail customers and assigning priority.
- Aided in store resets and product launches placing out new demos and in store displays.
- Served as the point of contact for all retail customers and assigning priority.
Bank Teller
FirstBank
07.2017 - 11.2018
- Processed customer transactions, including deposits, withdrawals, and transfers.
- Identified customer needs and provided recommendations on banking products and services.
- Balanced cash drawer daily and ensured accuracy in financial transactions.
Education
Bachelor of Arts - Business Management
Colorado State University-Global Campus
Denver, CO07-2026
High School Diploma -
Heritage High School
Littleton, CO05.2012
Skills
- Effective communication
- Team collaboration skills
- Customer-focused technical assistance
- Flexibility in understanding new ideas
- Inventory Management, Cycle Counting, Retail Management, Auditing Skills, Microsoft Office
- Point of sale systems XM360, ASCR, XStore
- Store operations proficiency
Timeline
Retail Sales Professional
Xfinity
01.2025 - Current
Retail Service Associates
Xfinity
01.2019 - 01.2025
Bank Teller
FirstBank
07.2017 - 11.2018
Bachelor of Arts - Business Management
Colorado State University-Global Campus
High School Diploma -
Heritage High School
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