Summary
Overview
Work History
Education
Skills
Timeline
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Alex Bland

Denver

Summary

Dynamic customer service professional with a positive attitude and effective problem resolution skills, honed at BARK Doggie Daycare. Proven ability to enhance customer satisfaction through organized and efficient communication. Strong leadership experience in training teams and fostering collaboration, ensuring high-quality service and operational excellence.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

BARK Doggie Daycare
08.2023 - Current
  • Resolved customer inquiries through phone and email communication, ensuring prompt and accurate responses.
  • Handled escalated issues professionally, employing effective problem-solving techniques to reach satisfactory resolutions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Volunteer

GMP Acting
  • Provided constructive feedback to guide actors in refining their skills and delivery.
  • Created a supportive environment that encouraged creativity and risk-taking in performance art.
  • Strengthened collaboration among ensemble members by emphasizing teamwork principles during group exercises and scene work.
  • Implemented an effective feedback system that allowed open communication between coach and student, fostering mutual trust and respect within the learning process.

Pet Sitter

  • Provided attentive care to pets, ensuring their safety and well-being during visits.
  • Developed tailored routines for each pet, adapting to individual needs and preferences.
  • Monitored health and behavior, promptly reporting any concerns to pet owners.
  • Maintained cleanliness of pet areas, adhering to hygiene standards and practices.
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.

Supervisor

Digstown Doggie Day Care Ldg
02.2023 - 08.2023
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored team members on operational procedures and best practices.
  • Coordinated workflow schedules to optimize efficiency.

Head Waiter

Phoenician Kabob
08.2021 - 12.2022
  • Supervised dining room operations to ensure exceptional customer service and satisfaction.
  • Trained and mentored junior waitstaff on menu knowledge and service standards.
  • Collaborated with kitchen staff to coordinate timely food delivery and order accuracy.
  • Handled customer inquiries and complaints, resolving issues swiftly to maintain guest satisfaction.

Salesperson

Ela Family Farms
05.2017 - 11.2019
  • Developed strong relationships with clients to enhance customer loyalty and retention.
  • Assisted in inventory management to ensure optimal stock levels and product availability.
  • Utilized point-of-sale systems for accurate transaction processing and reporting.

Education

East High School
Denver

Skills

  • Positive attitude
  • Collaborative teamwork
  • Organized and efficient
  • Effective problem resolution
  • Effective leadership skills

Timeline

Customer Service Representative

BARK Doggie Daycare
08.2023 - Current

Supervisor

Digstown Doggie Day Care Ldg
02.2023 - 08.2023

Head Waiter

Phoenician Kabob
08.2021 - 12.2022

Salesperson

Ela Family Farms
05.2017 - 11.2019

Volunteer

GMP Acting

Pet Sitter

East High School

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Alex Bland