Alex Belitskiy
Denver
Summary
Detail-oriented telecommunications field supervisor with proven experience managing large teams and complex projects. Skilled in monitoring all aspects of telecommunications systems to ensure optimal performance and client satisfaction. Resourceful Lead Field Service Technician known for high productivity and efficient task completion. Skilled in troubleshooting complex technical issues, implementing preventive maintenance strategies, and managing onsite customer support. Excel in communication, problem-solving, and teamwork to deliver outstanding service outcomes.
Overview
7
7
years of professional experience
Work History
Lead Field Service Technician
Intrepid fiber
LIttleton
06.2024 - Current
- Performed troubleshooting to identify root cause of equipment malfunctions.
- Researched new technologies and products available in the marketplace.
- Identified, diagnosed, and resolved complex customer service issues.
- Trained new technicians on company policies, procedures, and protocols.
- Supervised a team of junior technicians in their daily tasks.
Field Supervisor
Intrepid Fiber
Pueblo
06.2024 - Current
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Organized resources including equipment, materials and personnel in support of project objectives.
- Developed strategies for improving operational efficiency in the field operations department.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Implemented process improvements to enhance operational efficiency.
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
Field Supervisor
Xfinity
01.2022 - Current
- Field supervisor manage and oversee the performance of the field staff for a variety of projects for residential and commercial environments
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
- Completed site checks and leveraged computerized applications to document or record findings.
- Developed and implemented effective strategies to maximize productivity and minimize costs.
- Evaluated performance and progress, and made proactive adjustments.
Field Technician
Xfinity
01.2019 - 01.2022
- Field Technician performing work in the residential and commercial environments on a daily basis servicing coaxial and fiber systems.
- Troubleshooting
- Preventative maintenance
- Installation and configuration
- Technical support
- Provide technical support to clients, including in remote locations
- Maintenance checks
- Maintenance checks on IT equipment
- Customer service
- Build relationships with customers and provide customer service
Education
Foreign Language -
New America College
Denver01.2016
High School Diploma -
Skills
- Quality Control
- Operations Planning
- Technical Support
- Site Management
- Field Inspections and Safety training
- Structured cabling
- Team leadership
- Quality assurance
- Network configuration
- Equipment maintenance
- Troubleshooting
- Inventory management
- Forklift operation
- Safety compliance
- Bucket truck operation
Languages
Russian | Native, English | Advanced. TOEFL Certificate
Timeline
Lead Field Service Technician
Intrepid fiber
06.2024 - Current
Field Supervisor
Intrepid Fiber
06.2024 - Current
Field Supervisor
Xfinity
01.2022 - Current
Field Technician
Xfinity
01.2019 - 01.2022
Foreign Language -
New America College
High School Diploma -
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