Summary
Overview
Work History
Education
Skills
Timeline
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Alex Adamson

Montrose

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

WagerTalkMedia
Detroit
07.2019 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.

Salesperson

B&B Transformer
Farmington
08.2016 - Current
  • Advised customers on the latest product features and benefits.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Provided personalized service to build relationships with customers.
  • Generated new business opportunities through cold calling campaigns.
  • Monitored inventory levels and placed orders as needed.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Developed key customer relationships to increase sales.

Salesperson

BETZ Transformers
Olathe
09.2009 - 08.2016
  • Assisted customers with returns, exchanges and refunds.
  • Resolved customer complaints in a timely manner.
  • Provided excellent customer service to clients in person and over the phone.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Collaborated with team members to develop effective sales plans.
  • Developed key customer relationships to increase sales.
  • Generated new business opportunities through cold calling campaigns.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Participated in trade shows and sales events to promote products.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.

Sales Manager

Pro Golf Discount
Montrose
04.1999 - 09.2009
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Education

Some College (No Degree) - Criminal Justice

Sterling College
Sterling, KS

Skills

  • Customer service
  • Order processing
  • Product knowledge
  • Complaint resolution
  • Inventory management
  • Customer retention
  • Relationship building
  • Follow-up communication
  • Problem solving
  • Cold calling
  • Building rapport
  • Punctuality and reliability
  • Call management
  • Payment processing
  • Customer relations

Timeline

Customer Service Representative

WagerTalkMedia
07.2019 - Current

Salesperson

B&B Transformer
08.2016 - Current

Salesperson

BETZ Transformers
09.2009 - 08.2016

Sales Manager

Pro Golf Discount
04.1999 - 09.2009

Some College (No Degree) - Criminal Justice

Sterling College

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Alex Adamson