Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alex Acosta

Greeley

Summary

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Talented Chef with sound knowledge of food preparation and restaurant management. Solid understanding of managing all personnel activity in hospitality industry. Exceptional communication skills with ability to give clear instructions to subordinates. Organized and reliable with outstanding menu creation capabilities.

successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. years of progressive leadership experience. I have willingness to work and help others , i am an eager learner always ready to work . I am very responsible and skilled in many traits

Diligent Desired Position with background in managing auto detailing teams. Expertise in optimizing workflows and enhancing service quality. Proven ability to lead teams and ensure customer satisfaction through effective communication and problem-solving.

Overview

14
14
years of professional experience

Work History

Auto Detail Manager

Noco Auto Detail
02.2021 - Current
  • Achieved year-over-year growth in revenue through marketing efforts targeting local businesses and car dealerships.
  • Fostered a safe working environment by implementing safety protocols and conducting routine inspections of workspaces and equipment.
  • Continuously researched industry trends and advancements in technology to stay ahead of competitors in terms of service offerings and techniques.
  • Streamlined the auto detailing process, reducing turnaround time and increasing overall productivity.
  • Maintained high levels of communication with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Developed and implemented effective training programs for new hires to enhance their skills and knowledge in auto detailing.
  • Managed a team of detailers, ensuring consistent quality and timely completion of tasks.
  • Implemented a customer feedback system to gather insights and make improvements in service quality, resulting in higher levels of customer satisfaction.
  • Developed a strong team culture through regular staff meetings, performance reviews, and team-building activities that ultimately led to increased employee morale and productivity.
  • Collaborated with sales team to develop tailored detailing packages that catered to specific customer needs.
  • Conducted regular quality checks on completed jobs, ensuring customer expectations were met or exceeded consistently.
  • Enhanced customer satisfaction by providing top-notch auto detailing services and addressing concerns promptly.
  • Increased efficiency by establishing standard operating procedures for all aspects of the auto detailing process.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Inspected finished work to verify employee compliance with detailing standards.
  • Coordinated exterior and interior washing of vehicles according to customer wishes.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Oversaw inventory, equipment maintenance and bay cleaning.
  • Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
  • Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Kitchen Manager

Kenny’s Steakhouse
02.2021 - 10.2024
  • Promoted open communication, resulting in reduced conflict among staff.
  • Implemented rigorous food safety protocols to meet health regulations.
  • Collaborated with chefs to create innovative dishes for diverse clientele.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.

Kitchen Manager

Dougs Diner
11.2017 - 02.2021
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Coordinated and organized all restaurant inventory.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Hired and managed all kitchen staff.

Customer Service Representative

Teletech Communications
06.2015 - 08.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Provided primary customer support to internal and external customers in fast-paced environment.

Line Cook

La Mariposa Grill And Cantina
02.2014 - 04.2016
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Truck Unloader

Walmart
08.2013 - 02.2014
  • Verified contents of inventory loads against shipping papers.
  • Promoted workplace safety by reporting or mitigating hazards for heavy equipment use.
  • Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.
  • Adhered to company safety protocols and complied with OSHA standards.
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Stacked or assembled materials into bundles and banded bundles together, using banding machine clincher.
  • Handled packages with care while transporting from truck to loading dock.
  • Maintained organized work area by storing equipment safely and properly.
  • Sorted and properly arranged items.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Loaded packages onto pallets and into staging areas as directed.
  • Used wireless radio frequency systems and Type communication devices to communicate with colleagues.
  • Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
  • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
  • Operated power jacks, forklifts and Tool to maneuver products on to load trailers and trucks.

Retail Sales Associate

Zumiez
04.2011 - 08.2013
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Aided Spanish and Spanish speaking customers, increasing customer loyalty

Education

High School Diploma -

Greeley West High School
Greeley, CO

Skills

  • Team Leadership
  • Kitchen Staff Coordination
  • Conflict Resolution
  • Order Delivery Practices
  • Order Accuracy
  • Recipes and menu planning
  • Food Preparation and Safety
  • Cost controls
  • Performance improvement
  • Safe food handling
  • Strategic Planning
  • Workflow planning
  • First aid knowledge
  • Motivational style
  • Verbal and written communication
  • Cleanliness
  • Forklift Operation
  • Machine Operation
  • Hand Tools
  • Packaging
  • Unloading Cargo
  • Sorting
  • Automotive Detailing
  • Cleaning Agents
  • Exterior Waxing
  • Repair
  • Cleaning
  • Inbound and Outbound Calling
  • Credit card processing
  • Sales expertise
  • Staff education and training
  • Retail store support
  • Route dispatch
  • Good listening skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Auto Detail Manager

Noco Auto Detail
02.2021 - Current

Kitchen Manager

Kenny’s Steakhouse
02.2021 - 10.2024

Kitchen Manager

Dougs Diner
11.2017 - 02.2021

Customer Service Representative

Teletech Communications
06.2015 - 08.2019

Line Cook

La Mariposa Grill And Cantina
02.2014 - 04.2016

Truck Unloader

Walmart
08.2013 - 02.2014

Retail Sales Associate

Zumiez
04.2011 - 08.2013

High School Diploma -

Greeley West High School

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Alex Acosta