Alessia Montoya
Denver
Summary
Motivated high school graduate who demonstrates strong work ethic and dedication looking to further her professional experience. Seeking to apply my team player skills to your company. Will leverage my experience as an associate to contribute to your company needs and goals.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR
Fred Loya Insurance
Aurora, CO
09.2025 - Current
- Provided customer service to walk-in and phone clients, assisting with auto insurance quotes, policy changes, payments, and renewals
- Explained insurance coverage options, pricing, and state requirements in a clear and professional manner
- Processed new policies, endorsements, cancellations, and reinstatements accurately
- Collected payments and balanced daily transaction reports
- Resolved customer concerns efficiently while maintaining a positive and professional office environment
- Generated and sold auto insurance policies while meeting company sales goals
Sales associate
Garage
Denver, CO
06.2024 - 06.2025
- POS system certified
- Placed new clothing items neatly and organized
- Skilled in packing order shipments to ensure a good customer experience
- Trusted with styling the store
- Helped customers find a fitting room and different sizes in clothing
Sales associate
Zumiez
Denver, CO
09.2023 - 01.2025
- Maximized personal and store sales results through selling, maintaining and covering zones
- POS system certified
- Closed the store to prepare for the next day
- Placed new clothing items neatly and organized
- Skilled in packing order shipments to ensure a good customer experience
- Trusted with styling the store
- Helped customers find a fitting room and different sizes in clothing
Education
Graduate -
Astravo online academy
Skills
- Customer Service
- Problem Solving
- Bilingual (fluent spanish speaker)
- Adaptability
- needle safety training
- Straight needle efficiency
- HIPAA compliance
- OSHA training
- Blood collection
Certification
- Certified phlebotomy technician
- Licensed insurance agent
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
Baking, Music, Thrifting
Timeline
CSR
Fred Loya Insurance
09.2025 - Current
Sales associate
Garage
06.2024 - 06.2025
Sales associate
Zumiez
09.2023 - 01.2025
Graduate -
Astravo online academy