Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership
Work History
Timeline
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Alesha Austin

Commerce City

Summary

Experience in managing branch operations and leading dynamic teams. Utilizes strategic planning to drive performance and enhance customer satisfaction. Track record of optimizing resources/technology and achieving operational targets through effective leadership and collaboration. Meticulous and excellent at juggling multiple tasks while working under pressure.

Overview

15
15
years of professional experience

Work History

Branch Director

Robert Half
Lakewood, CO
04.2019 - 05.2025
  • Directed overall branch growth through strategic revenue-generating initiatives and cross-functional team leadership.
  • Hired, trained, and retained high-performing staff, fostering a collaborative, development-focused team culture.
  • Achieved and exceeded revenue, margin, and operating income goals through data-driven decision-making and strategic execution.
  • Ensured consistent delivery of operational best practices while balancing daily management and long-term planning.
  • Cultivated client loyalty and retention by executing customer-centric service strategies and differentiating value propositions.
  • Led change initiatives and coached teams through organizational transitions to drive performance and engagement.
  • Built strong internal and external partnerships, promoting open communication, accountability, and alignment with corporate goals.
  • Championed an inclusive workplace, investing in team development, mentoring, and a culture of recognition and growth.

Practice Director

Robert Half
Lakewood, CO
05.2018 - 04.2019
  • Drove revenue growth by leading practice group performance and executing key operational initiatives.
  • Met and exceeded individual and team productivity metrics through strategic planning and effective time management.
  • Recruited, trained, and retained top talent, creating a high-performing and collaborative team environment.
  • Analyzed pricing strategies and market trends to make informed, timely decisions that enhanced business outcomes.
  • Championed customer retention and expansion strategies, delivering consistently high levels of client satisfaction.
  • Promoted a culture of accountability, recognition, and inclusion while managing change initiatives and team development.
  • Communicated expectations clearly and resolved challenges efficiently across internal teams, clients, and candidates.
  • Led with integrity and consistency, fostering a respectful, diverse, and goal-driven work culture.

Branch Manager

Wells Fargo Bank
Boulder, CO
06.2016 - 04.2018
  • Managed all functions of a retail banking branch.
  • Responsible for effective staff salary administration and rewards.
  • Develop and administer budgets, business development, performance objectives, staffing models, schedules and performance standards. 
  • Maintained staff retention rate at 91% for 2017, 100% for 2018 after implementing development programs.
  • Increased new bank relationships, consumer and business,  within the local community by executing quarterly promotions.
  • Oversaw a branch team consisting of Tellers, Personal Bankers, Business Advocates, Premier Bankers & Service Manager.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.

Branch Manager

Wells Fargo Bank
Lakewood, CO
04.2014 - 06.2016

Service Manager II

Wells Fargo Bank
Wheat Ridge, CO
10.2012 - 04.2014
  • Responsible for managing the direction of work for several direct reports and are involved in the day-to- day operations of the teller line.
  • Encouraged employee development and promoted management staff from within.
  • Set risk management policies to mitigate bank losses.
  • Processed quarterly Vault and ATM audits with a zero error rate.

Assistant Branch Manager, Personal Banker, Lead Teller

Wells Fargo Bank
Lakewood, CO
06.2010 - 10.2012
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Achieved consistent recognition as a top sales performer.
  • Answered clients' questions about the purposes and details of financial plans and strategies.
  • Trained new team members on applying due diligence procedures and regulatory guidelines. 

Education

Associate of Arts - Photography

Ridgewater College
Willmar, MN
05-2010

Skills

  • Excellent time management
  • Strong analysis
  • Strong coaching and employee development
  • Savvy relationship-builder
  • Quick decision making
  • Business development
  • Full Cycle Recruiting
  • Compliance and regulations
  • Software: Salesforcecom, Ring Central, Domo, MS Office

Accomplishments

    Achieved REACH for the STARS in 2019 for leadership & personal performance

Leadership

  • Marketing representative for the Boulder district, responsible for delegating initiatives to 100+ team-members. 
  • Achieved a 98% Branch Control Review for 2017, Top in Northern Colorado
  • Mentored Financial Literacy workshops on a district level
  • Nominated to lead multiple districts in Risk Management continuously for 6 years.

Work History

Assistant Branch Manager, Personal Banker, Lead Teller,false,Assistant Branch Manager,Service Manager II,false,Service Manager II,Branch Manager,false,Branch Manager,Branch Manager,false,Branch Manager

Timeline

Branch Director

Robert Half
04.2019 - 05.2025

Practice Director

Robert Half
05.2018 - 04.2019

Branch Manager

Wells Fargo Bank
06.2016 - 04.2018

Branch Manager

Wells Fargo Bank
04.2014 - 06.2016

Service Manager II

Wells Fargo Bank
10.2012 - 04.2014

Assistant Branch Manager, Personal Banker, Lead Teller

Wells Fargo Bank
06.2010 - 10.2012

Associate of Arts - Photography

Ridgewater College
Alesha Austin