Aleksandra Coughlin

• Coordinated patient intake processes, improving appointment scheduling efficiency and enhancing overall patient experience in a busy practice.
• Developed and maintained comprehensive patient records, ensuring compliance with healthcare regulations and fostering effective communication between providers and patients.
• Implemented patient follow-up protocols, resulting in increased adherence to treatment plans and improved patient health outcomes.
• Coordinated the ordering and scheduling of lab tests and drug screenings, ensuring compliance with regulatory standards.

• Guided patient check-ins while verifying necessary documentation
• Assisted in insurance coverage and confirmed patient benefits and authorizations
• Coordinated and managed appointment scheduling for clients/patients
• Served as a liaison between nurses, doctors, and patients to ensure efficient care
• Facilitated lab order requests and maintained office records efficiently
• Handled extensive number of incoming calls.
• Demonstrated expertise in Epic Health Care System software.
• Demonstrated expertise with NextGen Health Care software.

Managed point of sales transactions and processing payments

Facilitated needs in fitting rooms with garment selection

Handled sales floor operations and in inventory management

Compiled and researched legal documents for incarcerated individuals

Utilized WestLaw, American Bar Association, LexisNexis, CEB, CALCRIM

Refined expertise in handling challenging demographics.

Assisted clients with photographic prints, contributed to sales floor operations, maintained displays

Played key role in financial transactions and executing openings and closing procedures