Alejandro Ramiro James Jaramillo
Resumen profesional
During my working experience I have developed excellent academic training, high analytical capacity, great communication and collaborative skills, and love to work as a team. I also have the ability to undertake and lead activities, achieve proposed goals, and maintain an excellent work environment with a high degree of responsibility, proactive and good management of interpersonal relationships.
Datos destacados
9
9
years of professional experience
6047
6047
years of post-secondary education
Experiencia
Guest Services Associate
CARNIVAL CRUISE LINE
2022.01 - 2025.06
- Assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum guest satisfaction.
- Phone duty shifts as required ensuring that the highest standards of customer service are provided.
- Complete reports, letters, and emails in regard to side duties assign during the cruise and execute various administration duties.
- Handle guest issues or concerns, record relevant details into the shipboard capturing database, and ensure timely resolution and guest follow-up.
- Perform cash transactions, as well as guide our Guests on various payment options for their onboard accounts (cash, credit cards, debit cards, gift cards, onboard credits and reconcile assigned cash float.
- Assist guests during the boarding and departure process, including establishing onboard credit, promoting, upselling, recommending and print Shore Excursion tickets, and closing guest accounts.
- Respond to escalated guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively.
- Able to sale and guide guest on choosing any shore excursion during the cruise and provide the policy in case of any refund.
- Receive and document reports from guests for any situation regarding shore excursion.
Manager
COFFE AND MARKET AGUITA E COCO
2020.01 - 2021.01
- Costumer Service.
- Retail Sales Control.
- Supervision of two Employees.
- Administrative Duties.
Attorney of Law
SUPERINTENDENCE OF INDUSTRY AND COMMERCE - NATIONAL CONSUMER PROTECTION NETWORK - CONSUMER HOUSE SAN ANDRES ISLAND
2019.01 - 2019.12
- Support the administrative management of Consumer Houses for Goods and Services.
- Support the preparation, updating and monitoring of databases of requests, complaints and claims received.
- Inform and raise awareness on consumer protection issues among members of the National Consumer Protection Network.
- Receive and transfer to the competent authority all administrative claims.
- Provide spaces and guidance to Consumers and Suppliers.
Host and Administrative Assistant
HOSTAL TROPICAL CORAL
2018.01 - 2019.01
- Assist international and domestic guests with the everyday activities, maintaining guest relation standards and ensuring maximum guest satisfaction.
- Check in and check out, Phone lines duties, Concerns Documentation.
- Sale and guide islands Tours.
- Perform cash transactions, as well as guide Guests on various payment options for their accounts (cash, credit cards, debit card).
- Administrative Duties: Reports, letters, and emails during the shift.
Tour & Excursions Agent
MARINA TONINOS AGENCY
2016.01 - 2018.01
- Promote, explain, and sale tours to guests.
- Maintain professional working relationships with Tour Operators.
- Employs effective marketing strategies.
- Assist with the dispatch of all Tours & Excursions.
- Administrative Duties.
Formación
HIGH SCHOOL DEGREE -
Luis Amigó High School
COLLEGE DEGREE - Attorney
San Martin University
MASTER DEGREE - Administrative Law
Sergio Arboleda University
Enfatiza tus habilidades clave
- Microsoft Office - Advanced
- Microsoft Excel - Advanced
- Excellent written and oral communication skills
- Conflict Resolution
- Excellent presentation
- Costumer Service
- Team Player
Idiomas
Spanish
Nativo
C2
English
Experto
C2
Personalizado
- Ricardo Camacho Cadavid, Business Administrator, Owner of Hostal Tropical Coral, 57 3187084501, ricardo.camacho@hotmail.es
- Julia Nelson Gordon, Biomedical Engineer, Owner of stationary and Coffe Market Aguita e Coco, 57 3162311026, julnelson1112@hotmail.com
- Luisa Fernanda Gallardo, Social Communicator and Journalist, Owner of Marina Toninos Agency, 57 3212320155, luisa.fda.gallardoc@gmail.com
Cronología
Guest Services Associate
CARNIVAL CRUISE LINE
2022.01 - 2025.06
Manager
COFFE AND MARKET AGUITA E COCO
2020.01 - 2021.01
Attorney of Law
SUPERINTENDENCE OF INDUSTRY AND COMMERCE - NATIONAL CONSUMER PROTECTION NETWORK - CONSUMER HOUSE SAN ANDRES ISLAND
2019.01 - 2019.12
Host and Administrative Assistant
HOSTAL TROPICAL CORAL
2018.01 - 2019.01
Tour & Excursions Agent
MARINA TONINOS AGENCY
2016.01 - 2018.01
HIGH SCHOOL DEGREE -
Luis Amigó High School
COLLEGE DEGREE - Attorney
San Martin University
MASTER DEGREE - Administrative Law
Sergio Arboleda University