Alejandro Riveros
Bogotá
Summary
Electrical Engineer and Project Manager with 14+ years of experience in the electrical industry, specializing in sales, technical product support, field service and commissioning for customer in US and Latam. Strong background in power and distribution transformers, technical troubleshooting, warranty management, and customer support, acting as a key liaison between factory and customers. Hands-on, analytical, and customer-focused professional with strong technical communication skills.
Overview
15
15
years of professional experience
Work History
Global Customer Service Specialist
The H-J Family of Companies
03.2025 - 10.2025
- Supported global customer service and pricing initiatives across the full product portfolio.
- Conducted technical and commercial analysis to support global pricing policies.
- Developed the first global comparative pricing analysis, identifying regional discrepancies and improvement opportunities.
- Provided cross-functional support to sales and technical teams worldwide.
Regional Sales Manager
The H-J Family of Companies
04.2024 - 03.2025
- Developed and executed regional sales strategies to enhance market penetration.
- Analyzed market trends to identify growth opportunities and inform sales tactics.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Trained and mentored junior sales staff on effective selling techniques and product knowledge.
Independent Technical Sales Executive
The H-J Family of Companies
05.2019 - 04.2024
- Developed and executed strategic sales plans to achieve revenue targets.
- Cultivated strong relationships with clients, enhancing customer loyalty and retention.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Acted as a technical product reference for customers in Managed technical sales and customer support for Colombia, Chile, Peru, Argentina, and Central America.
- Achieved three consecutive years of doubled sales growth for the region’s main customer.
Commercial Operations Associate
The H-J Family of Companies
11.2017 - 05.2019
- Managed technical and logistics claims, warranties, purchase orders, and international shipping documentation.
- Designed and implemented the first standardized technical claims process.
- Optimized warranty and purchase order processes, reducing response times by 35% and 25%, respectively.
Associate Project Manager
ABB Ltd
01.2017 - 10.2017
- Developed project plans, timelines, and resource allocation strategies, for Services on Distribution and Power Transformers.
- Led cross-functional teams to deliver projects on time and within budget.
- Coordinated stakeholder communication to ensure alignment and project transparency.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
Energy Projects Director
Producel Ingenieros S.A.
07.2015 - 12.2016
- Initiated the implementation of PMI-based project management standards for the Energy Division.
- Managed electrical energy projects under standardized methodologies.
- Supported technical planning and sales activities for energy projects.
- Led project documentation efforts supporting ISO 9001 recertification.
Marketing & Sales Director
AWA Ingeniería Ltda.
04.2015 - 07.2015
- Supported commercial management in defining marketing and sales strategies.
- Contributed to market expansion, brand positioning, and new customer acquisition.
Product Engineer
AWA Ingeniería Ltda.
05.2014 - 04.2015
- Provided technical and commercial support for power transformer solutions.
- Supported highly demanding sectors: Oil & Gas, power generation, healthcare, industrial, transportation.
- Updated quotation processes and conducted the company’s first internal sales capability analysis.
Field Service Engineer
Siemens S.A.
11.2010 - 09.2013
- Provided field technical support for customer in the United States for power and distribution transformers.
- Supervised installation, commissioning, field testing, and maintenance activities.
- Managed transformer warranties and coordinated actions with factory, customers, and suppliers.
- Applied Siemens factory quality standards directly at customer sites.
Education
Master of Science - Project Manager
Universidad EAN
Bogotá, Colombia01-2015
Bachelor of Science - Electrical Engineering
Universidad Nacional De Colombia
Bogotá, Colombia11-2010
Skills
- Technical field support & troubleshooting
- Clear technical communication
- Independent and self-managed work
- Structured problem-solving
- Customer-focused approach
- Analytical thinking & decision-making
- Quality, safety & compliance orientation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Global Customer Service Specialist
The H-J Family of Companies
03.2025 - 10.2025
Regional Sales Manager
The H-J Family of Companies
04.2024 - 03.2025
Independent Technical Sales Executive
The H-J Family of Companies
05.2019 - 04.2024
Commercial Operations Associate
The H-J Family of Companies
11.2017 - 05.2019
Associate Project Manager
ABB Ltd
01.2017 - 10.2017
Energy Projects Director
Producel Ingenieros S.A.
07.2015 - 12.2016
Marketing & Sales Director
AWA Ingeniería Ltda.
04.2015 - 07.2015
Product Engineer
AWA Ingeniería Ltda.
05.2014 - 04.2015
Field Service Engineer
Siemens S.A.
11.2010 - 09.2013
Master of Science - Project Manager
Universidad EAN
Bachelor of Science - Electrical Engineering
Universidad Nacional De Colombia