Alejandro Navas González
Bucaramanga
Summary
Proven track record in enhancing customer satisfaction and loyalty, evidenced by achieving sales goals at Accedo and resolving complaints with empathy at Webhelp. Skilled in multi-tasking and computer proficiency, I excel in fast-paced environments, significantly reducing response times while maintaining high-quality service. Currently looking for a position to be able to implement my skills effectively and improve while delivering good results.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Sales Chat Agent
Accedo
08.2022 - 01.2023
- Set and achieved company defined sales goals.
- Boosted customer satisfaction by effectively addressing and resolving their concerns during chat interactions.
- Consistently received positive feedback from customers, resulting in high satisfaction scores and improved brand loyalty.
- Reduced response times by implementing time-management strategies for handling multiple chats simultaneously without sacrificing quality of service.
Customer Service Representative
Webhelp
04.2023 - 12.2023
- Handled Cash App's customers inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to specific departments.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Colegio Cooperativo Comfenalco
Bucaramanga, Colombia 05.2001 -
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Documentation
- Assertiveness
- Empathy
- Multi-tasking
Sports
I love to play soccer and watching Colombia's games
Timeline
Customer Service Representative
Webhelp
04.2023 - 12.2023
Sales Chat Agent
Accedo
08.2022 - 01.2023
High School Diploma -
Colegio Cooperativo Comfenalco
05.2001 -
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