Alejandro Herrera Patron
International Business Professional
Barranquilla,ATL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Adaptable and organized individual with strong problem-solving skills and positive, upbeat attitude. Knowledge of supply chain management and inventory control, coupled with skills in data analysis and logistics planning. Committed to optimizing operations and ensuring timely deliveries.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Costumer Services Agent
Foundever
Barranquilla, ATL
01.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Seller
Mundo Marino
Santa Marta, MAG
01.2020 - 01.2021
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Utilized product knowledge to educate customers on features and benefits.
Education
Professional - International Business
Universidad Del Magdalena
Santa Marta 08.2016 - 06.2025
Specialization - Procedimientos Aduaneros Y Logistica
Universidad Del Magdalena
Santa Marta 08.2024 - 12.2024
Skills
Customer service
Call control
Decision-making
Information verification
Time management
Task prioritization
Timeline
Specialization - Procedimientos Aduaneros Y Logistica
Universidad Del Magdalena
08.2024 - 12.2024
Costumer Services Agent
Foundever
01.2021 - Current
Seller
Mundo Marino
01.2020 - 01.2021
Professional - International Business
Universidad Del Magdalena
08.2016 - 06.2025
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