Summary
Overview
Work History
Education
Skills
Timeline
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Alejandro Gomez

Aurora

Summary

Results-driven operations leader with 26 years of experience managing large-scale logistics and workforce operations for a multi-million-dollar organization. Proven track record in leading cross-functional teams, improving operational efficiency, and driving continuous improvement through lean management principles. Adept at aligning workforce capabilities with business goals, optimizing resource utilization, and enhancing profitability. Recognized for strong leadership, strategic thinking, and the ability to foster a high-performance culture. Seeking a senior leadership role to apply operational expertise and problem-solving acumen in a dynamic, growth-focused environment.

Overview

26
26
years of professional experience

Work History

Operations Manager

United Parcel Service (UPS)
08.1999 - Current
  • Led daily operations across assigned departments, overseeing logistics and performance for 8 department heads and a team of 50+ employees.
  • Implemented comprehensive training programs and conducted regular performance evaluations, resulting in an increase in employee productivity and a reduction in turnover.
  • Streamlined warehouse operations to optimize throughput, accuracy, and efficiency in the outbound processing area, exceeding corporate Key Performance Indicators consistently.
  • Oversaw the handling and dispatch of 120+ inbound/outbound trailers and 140,000+ packages per day, ensuring on-time performance and minimal damage or loss.
  • Improved customer satisfaction scores through meticulous quality control processes and workflow enhancements.
  • Enforced compliance with all departmental, corporate, and safety policies, conducting routine audits and briefings to ensure a safe, compliant workplace.

Receiving Associate

Home Depot
06.2002 - 07.2006
  • Delivered prompt and professional service to internal departments and external vendors, ensuring seamless communication and resolution of receiving-related inquiries.
  • Coordinated and scheduled deliveries, proactively researching and resolving shipment discrepancies or delays to minimize operational disruptions.
  • Operated forklifts, pallet jacks, and other material handling equipment to safely receive, unload, and stage incoming merchandise.
  • Verified shipments against purchase orders and updated receiving systems, maintaining inventory accuracy and supporting just-in-time inventory practices.

Education

B.S. - Business Management

Metropolitan State College of Denver
Denver, CO
05.2006

Skills

  • Bilingual Communication: Fluent in English and Spanish; skilled in cross-cultural communication and team coordination
  • Leadership & Team Management: Proven ability to lead, motivate, and develop high-performing teams in fast-paced environments
  • Analytical Thinking & Problem Solving: Strong critical thinking skills with a track record of identifying inefficiencies and implementing effective solutions
  • Time Management & Multitasking: Highly organized with the ability to prioritize and manage multiple tasks under pressure
  • Communication Skills: Clear and persuasive communicator with excellent written and verbal skills across all levels of an organization
  • Organizational & Managerial Skills: Experienced in workflow planning, resource allocation, and process optimization
  • Attention to Detail: Committed to accuracy and quality in documentation, reporting, and task execution
  • Interpersonal Skills: Builds strong working relationships with team members, vendors, and clients
  • Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); familiar with operational and logistics software systems

Timeline

Receiving Associate

Home Depot
06.2002 - 07.2006

Operations Manager

United Parcel Service (UPS)
08.1999 - Current

B.S. - Business Management

Metropolitan State College of Denver

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Alejandro Gomez