Alejandra Paola Caro Navarro
Sincelejo
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
HRMD Management
07.2023 - 04.2024
Bilingual Customer Service Representative
Atlantic Quantum Innovations
04.2023 - 06.2023
Bilingual Customer Service Representative
Teleperformance
07.2020 - 11.2022
Education
Bachelor's Degree in Foreign Languages -
Universidad Abierta Y A Distancia - UNAD
Colombia, Colombia12.2025
Level Beginner - Level 5 - English Dot Works - Online Course
Servicio Nacional De Aprendizaje - Sena
Colombia, Colombia11.2022
Sena BPO Project -
Servicio Nacional De Aprendizaje - Sena
Barranquilla, Colombia06.2020
General English Course - Level 1 - Level 16
EF English Live Online
04.2020
Business English course - Correspondecia -
01.2020
Business English course - Hablar por teléfono -
01.2020
Servicio al cliente en lengua inglesa -
01.2020
Servicio al cliente mediante la comunicación telefonica -
01.2020
Policarpa Salavarrieta School
Sincelejo, Colombia11.2012
Skills
- Customer Support
- Service Recommendations
- Spanish translation
- Call center experience
- Data entry
- Caller Assistance
- Call Center Operations
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Bilingual Customer Service Representative
HRMD Management
07.2023 - 04.2024
Bilingual Customer Service Representative
Atlantic Quantum Innovations
04.2023 - 06.2023
Bilingual Customer Service Representative
Teleperformance
07.2020 - 11.2022
Bachelor's Degree in Foreign Languages -
Universidad Abierta Y A Distancia - UNAD
Level Beginner - Level 5 - English Dot Works - Online Course
Servicio Nacional De Aprendizaje - Sena
Sena BPO Project -
Servicio Nacional De Aprendizaje - Sena
General English Course - Level 1 - Level 16
EF English Live Online
Business English course - Correspondecia -
Business English course - Hablar por teléfono -
Servicio al cliente en lengua inglesa -
Servicio al cliente mediante la comunicación telefonica -
Policarpa Salavarrieta School
Personal Information
Date of Birth: 04/07/96
Personal Information
Date of Birth: 04/07/96
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