ALEJANDRA RIVERA-LOPEZ
Littleton
Summary
Dedicated social work student with a strong foundation in service and human relationships. Proven ability to excel in high-stress situations through effective communication and empathy. Thrives in collaborative environments, adapts easily to different circumstances, and consistently a reliable team player. Strong interpersonal and problem-solving skills, committed to making a positive impact in the lives of those served.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
Servicios De La Raza
11.2023 - Current
- Enhanced care coordination for patients throughout their therapy or substance misuse treatment by working collaboratively with clinicians and external agencies.
- Conducted quarterly assessments with clients to maintain stability in clients life and continue cultivating rapport.
- Assisted mental health treatments by providing holistic services to clients such as Acudetox and connecting them to Limpias, Reiki, and art therapy.
- Initiated the restructuring of a psychoeducational program given at the Denver Detention Center.
- Helped plan, execute, and was master of ceremony for a event for youth on the Auraria Campus and a holistic health festival at La Raza Park.
MSW Clinical Intern
Servicios De La Raza
08.2024 - Current
- Co-facilitated multiple psychoeducation groups covering topics such as domestic violence, self-esteem, and navigating new environments.
- Coordinated bi-weekly holistic health night providing acudetox, limpias, and an art workshop.
- Collaborated with committee members and community partners to ensure holistic services are available for clients.
- Participated in agency specific trainings, mental heal trainings, weekly supervision, andmonthly intern consultation.
Community Navigator
Servicios De La Raza
02.2023 - 11.2023
- First point of contact for individuals interested in mental health or substance misuse treatment, navigating them through options the agency provides.
- Responsible for maintaining a welcoming and clean inviting for clients as they wait for their treatment.
- Assisted in administrative tasks such end of month reports, admitting new clients onto the agency system, and taking payments and applying them into the correct systems.
Assistant Facility Manager
SP Plus
08.2021 - 11.2023
- Ensured that daily revenue packets are completed, uploaded into respective system, and filed accordingly for five parking facilities.
- Responsible for answering customers questions via email, phone calls, and in person meetings.
- Ordered, maintained and distributed supplies and inventory for multiple facilities.
- Prepared and audited reports of 1000+ parkers.
- Evaluated facility operations and personnel for safety and health regulations compliance.
Store Manager
Auntie Anne's
08.2016 - 08.2021
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Lead in hiring, interviewing, and training new employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw cash registers, store safe, and all bank deposits and change orders.
- Successfully able to communicate between District Manager, local crew, and customers.
- Maintained relationships with third parties to ensure operational and customer needs are met.
- Established upbeat and fun environment for staff and customers.
Intern
Girls Inc. Of Metro Denver
01.2021 - 05.2021
- Co-facilitated multiple workshops on a variety of healthy sexuality, higher education, and post-graduation topics.
- Completed research, compiled data and assisted in studies.
- Maintained communication between internal and external personnel.
- Collaborated with team leaders to optimize workflow and achieve objectives.
- Took meeting notes and compiled paperwork to support After School Lead.
Education
Masters of Social Work - Social Work
Metropolitan State University of Denver
Denver, CO05-2026
Bachelor of Science - Human Development And Family Relations
University of Colorado Denver
05.2021
ECE: Level 1 Teaching Certificate - Education
Community College of Denver
05-2018
Skills
- Able to provide services with cultural humility
- Skilled in completing documentation in a timely manner
- Able to work efficiently with internal and external agencies
- Able to work collaboratively with clients to help them achieve their goals
Personal Information
Title:
Certification
- Youth Mental Health First Aid
- CPR Certified
- NARCAN Trained
- Auricular Acu-Technician
- Motivational Interviewing for Mental Health Professionals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
MSW Clinical Intern
Servicios De La Raza
08.2024 - Current
Clinical Case Manager
Servicios De La Raza
11.2023 - Current
Community Navigator
Servicios De La Raza
02.2023 - 11.2023
Assistant Facility Manager
SP Plus
08.2021 - 11.2023
Intern
Girls Inc. Of Metro Denver
01.2021 - 05.2021
Store Manager
Auntie Anne's
08.2016 - 08.2021
Masters of Social Work - Social Work
Metropolitan State University of Denver
Bachelor of Science - Human Development And Family Relations
University of Colorado Denver
ECE: Level 1 Teaching Certificate - Education
Community College of Denver
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