Alejandra Lopez
Fort Collins,CO
Summary
Detail-oriented administrative professional skilled in office administration, customer service, and records management. Excels in managing priorities in fast-paced environments while supporting clients and teams. Expertise in streamlining processes, maintaining confidential records, and fostering relationships with diverse stakeholders. Bilingual in English and Spanish, with strong communication and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Paraprofessional
Poudre School District
Fort Collins, CO
03.2023 - Current
- Facilitated instructional activities to enhance student engagement and comprehension.
- Collaborated with teachers to develop individualized education plans for diverse learner needs.
- Monitored student progress, providing feedback to educators on academic performance and behavior.
- Implemented classroom management strategies to maintain a positive learning environment.
- Supported special education students with personalized assistance during classroom activities and assessments.
- Coordinated with parents and staff to address student concerns and promote effective communication.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted with classroom setup and organization, maintaining an efficient workspace conducive to learning for all students.
- Monitored student progress through ongoing assessments and adjusted instructional strategies accordingly, resulting in more targeted support.
- Managed inventory of educational materials, ensuring necessary supplies were available for daily instruction.
- Coordinated extracurricular activities for students, encouraging social interaction and personal growth outside of the classroom setting.
Bilingual Family Liaison
Poudre School District
Fort Collins, CO
03.2025 - 05.2025
- Facilitated communication between families and educational staff to enhance student support services.
- Developed culturally relevant resources to engage diverse family backgrounds effectively.
- Advocated for students' needs by collaborating with teachers, counselors, and community organizations.
- Implemented feedback mechanisms to gather family input on school initiatives and improvements.
- Monitored student progress and collaborated with educators to address barriers to learning.
- Worked with school social worker, instructional facilitator and nurse to coordinate support for students and families.
- Collected, maintained and reported accurate data to document outcomes and impact of family engagement activities.
- Assisted students with limited English proficiency in understanding course materials, leading to better academic performance.
- Facilitated parent workshops on various topics such as school procedures, resources available, and strategies for supporting their children's education.
- Organized information sessions for families on topics ranging from school enrollment processes to local cultural norms.
- Conducted home visits to assess student environments, offering recommendations for enhancing academic success at home.
Receptionist Administrator
Salud Family Health Centers
Fort Collins, CO
01.2022 - 03.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Assisted Spanish-speaking patients by facilitating communication with medical staff and helping them understand forms, appointments, and office procedures.
- Processed patient registrations and insurance verifications using electronic health record systems.
- Collaborated with healthcare providers to streamline communication and enhance patient care delivery.
- Helped patients complete necessary medical forms and documentation.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Guided patients through intake forms, addressing questions to ensure understanding of medical services provided.
Customer Service Representative
OtterBox
Fort Collins, CO
07.2019 - 03.2020
- Provided bilingual support to customers via phone and email, enhancing communication and service experience
- Resolved customer inquiries efficiently through effective problem-solving
- Managed escalated issues promptly, utilizing conflict resolution skills to maintain positive customer relationships.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
High School Diploma -
Fort Collins High School
Fort Collins, CO05.2019
Skills
- Administrative Support
- Scheduling & Calendar Management
- Document & Records Management
- Data Entry & Recordkeeping
- Billing support
- Customer Service
- Classroom management
- Microsoft Office Suite
- Bilingual: English & Spanish
- Attention to Detail
- Time Management
- Confidentiality
Certification
Adult and Pediatric First Aid (CPR/AED)
Certification
Adult and Pediatric First Aid/CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Family Liaison
Poudre School District
03.2025 - 05.2025
Paraprofessional
Poudre School District
03.2023 - Current
Receptionist Administrator
Salud Family Health Centers
01.2022 - 03.2023
Customer Service Representative
OtterBox
07.2019 - 03.2020
High School Diploma -
Fort Collins High School