Alejandra Lopez
Denver
Summary
Dependable team player with a robust background in customer service, adept at thriving in fast-paced environments and navigating evolving daily demands. Committed to delivering exceptional customer experiences through meticulous attention to detail and a proactive approach that enhances processes and elevates satisfaction levels. Experienced service advisor with a strong emphasis on collaboration and adaptability, ensuring consistent reliability and measurable results. Recognized for exceptional problem-solving skills, effective communication, and conflict resolution abilities that foster positive relationships and drive team success.
Overview
10
10
years of professional experience
Work History
Member Service Advisor IV
Bellco Credit Union
11.2021 - Current
- Led customer service initiatives to enhance member satisfaction and retention.
- Developed training materials to improve onboarding processes for new advisors.
- Implemented streamlined communication protocols, increasing team efficiency in addressing member inquiries.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Assisted in organizing promotional events to drive new memberships, resulting in higher sign-up rates for the branch.
- Maintained strict adherence to regulatory compliance guidelines, ensuring all transactions were conducted ethically and within prescribed limits.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Personal Banker
Wells Fargo Bank
09.2016 - 04.2020
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
- Developed relationships with customers, suggested suitable bank services, and met banking needs.
- Processed and managed member accounts for saving, checking, and investment needs.
- Employed marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
- Sorted and filed transaction documentation to maintain complete records.
Server
Buffalo Wild Wings
09.2019 - 03.2020
- Greeted all guests with smile and friendly greeting
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Used POS system to accurately input orders and process payments.
- Upheld high sanitation and safety standards while delivering and serving food.
- Handled as many as 10 tables at once with high service quality.
Lead Teller
Wells Fargo Bank
07.2015 - 09.2016
- Trained new tellers in account updating, money handling, and security procedures.
- Led a team of 7-10 tellers with support from a service manager to meet sales and compliance expectations.
- Helped balance vault, ATM, and teller drawers to meet strict accuracy standards.
- Sold, upsold, and cross-sold various bank products with high success rate to consistently meet or exceed targets.
- Handled escalated customer concerns from teller staff to maintain business and restore bank loyalty.
- Ordered an appropriate supply of cash each day to meet expected demands.
- Sorted and filed transaction documentation to maintain complete records.
Education
High School Diploma -
Lincoln High School
Denver, CO05.2008
Skills
- Customer account management
- Client engagement
- Effective relationship management
- Proficient in managing multiple tasks
- Analyze discrepancies
- Strategic task management
- Oral communication proficiency
- Task prioritization expertise
- Sales expertise
- Payment processing
- Goal oriented
Languages
English
Spanish
Timeline
Member Service Advisor IV
Bellco Credit Union
11.2021 - Current
Server
Buffalo Wild Wings
09.2019 - 03.2020
Personal Banker
Wells Fargo Bank
09.2016 - 04.2020
Lead Teller
Wells Fargo Bank
07.2015 - 09.2016
High School Diploma -
Lincoln High School