Alejandra Gómez
BUSINESS ADMINISTRATOR
Bogotá
Summary
Passionate and results-driven professional with extensive experience in strategic client management, portfolio and claims administration, and team leadership. Skilled in designing and implementing strategies to optimize processes, improve communication, and foster long-term client relationships. Proven problem-solver with strong adaptability, a proactive mindset, and excellent communication skills. Committed to personal and professional growth, with a focus on adding value and achieving common goals. Senior Specialist in Credit & Collections and Claims, known for advanced operational expertise, strategic vision, and detail-oriented project management. Adept at aligning team efforts with organizational objectives to drive overall success.
Overview
12
12
years of professional experience
2
2
Languages
Work History
SENIOR SPECIALIST CREDIT & COLLECTION
Adidas
07.2023 - Current
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Increased stakeholder engagement through well-crafted messaging and targeted outreach efforts.
- Increased stakeholder engagement by creating targeted outreach materials for various audiences.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with customers through exceptional customer service and proactive communication efforts.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Implemented continuous process improvements through regular review of policies, procedures, and best practices in the credit and collections field.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
SPECIALIST CREDIT & COLLECTION AND CLAIMS
adidas
04.2022 - 07.2023
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient claims resolution.
- Enhanced company cash flow by effectively managing a portfolio of overdue accounts.
- Maintained strong industry knowledge and participated in ongoing professional development opportunities to stay current on best practices in credit collections.
- Developed strong relationships with customers through excellent communication and negotiation skills, leading to successful payment arrangements.
- Supported team members in achieving targets, sharing best practices, and providing guidance when needed.
FIELD SALES SPECIALIST
DHL Global Forwarding
08.2021 - 04.2022
- Exceeded sales targets consistently with effective prospecting, negotiation, and closing techniques.
- Organized trade show appearances and networking events to drive brand awareness and generate leads.
- Increased repeat business with existing customers by offering tailored solutions based on their individual needs.
- Assessed competitor activities regularly, adjusting approach accordingly to maintain a competitive edge in the marketplace.
- Led successful sales presentations and product demonstrations, showcasing value proposition to potential clients.
- Developed and implemented strategic sales plans for product promotion and territory expansion.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Collaborated closely with cross-functional teams for efficient resource allocation and project execution.
SENIOR SALES COORDINATOR
Hapag-Lloyd AG
01.2019 - 07.2019
- Led cross-functional teams to successfully manage the end-to-end booking and delivery process ensuring timely market entry and optimal positioning within competitive landscapes.
- Implemented training programs for both new hires and existing employees to enhance skill sets necessary for success.
- Established performance metrics for individual team members to track progress towards targets consistently.
- Increased sales revenue by developing and implementing strategic sales plans.
- Strengthened client relationships through regular communication and excellent customer service.
- Analyzed sales data to identify trends, opportunities, and areas for improvement within the organization.
- Managed key accounts, ensuring consistent revenue generation and high client satisfaction levels.
- Conducted market research to identify potential clients and expand the company''s reach.
PRICING SENIOR SUPERVISOR
Hamburg Süd
12.2016 - 01.2019
- Led a team of analysts to optimize pricing models, improving overall financial performance.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Improved company market share by adjusting prices based on market dynamics and customer demand patterns.
- Collaborated with product management teams to ensure accurate costing information was used in all pricing decisions.
- Analyzed customer data to develop targeted pricing strategies for improved customer satisfaction and revenue growth.
- Reduced operational costs by identifying inefficiencies in current pricing systems and processes.
INSIDE SALES EXECUTIVE
Hamburg Süd
11.2014 - 11.2016
- Built strong relationships with clients through regular follow-ups, resulting in repeat business and referrals.
- Developed and implemented sales strategies to increase revenue.
- Implemented creative tactics to re-engage dormant leads, resulting in increased conversion rates and additional revenue for the company.
- Collaborated with various departments within the organization to address customer issues or concerns promptly, fostering long-lasting business relationships built on trust and satisfaction.
- Surpassed sales goals annually with implementation of diverse sales tools and strategies.
CUSTOMER SERVICE SPECIALIST
Hamburg Süd
09.2013 - 12.2014
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
EXPORT DOCUMENTATION SPECIALIST
Hamburg Süd
10.2012 - 09.2013
- Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.
- Facilitated smooth export operations by coordinating closely with shipping lines, freight forwarders, and customs brokers.
- Enhanced customer satisfaction with timely and accurate document preparation for international shipments.
- Assisted in the training of new team members on export documentation processes, ensuring they quickly became productive contributors to the department''s success.
- Contributed to a reduction in processing time through effective coordination with various stakeholders involved in export transactions.
- Ensured regulatory compliance by staying up-to-date on industry changes and applying knowledge to daily tasks.
Education
Leading Work Teams Specialization - Business Administration
Universidad De Palermo
Virtual 05.2001 -
Advanced English Level C2 - English Language
EF Education First
Bogotá 05.2022 - 05.2024
Diploma in Finance - Finance
Politécnico Superior De Colombia
Bogotá 05.2023 - 12.2023
Associate of Arts - Culinary Arts And Pastry
Gato Dumas Institute
Bogotá 05.2019 - 12.2021
BBA - Business Administration
UNAD
Cartagena 05.2008 - 12.2014
Skills
Stakeholder Engagement
Account management
Negotiation
KPI tracking
Problem-solving
Forecasting
Continuous improvement
Team collaboration
Accomplishments
- Successfully reduced the manual invoice processing time by 97% by automating the exchange of invoices electronically, between the company and Costco Canada.
- Enhanced data accuracy by 90% through the elimination of human errors associated with manual entry, leading to fewer discrepancies and rework.
- Decreased operational risk by implementing automated controls and checks, ensuring that remittance data is processed consistently and accurately.
- Reduced remittance processing times by 80%, ensuring quicker application of payments to customer accounts and improving cash flow.
- Enhanced data accuracy by 83% through the elimination of human errors associated with manual processing, resulting in more reliable financial records.
Timeline
SENIOR SPECIALIST CREDIT & COLLECTION
Adidas
07.2023 - Current
Diploma in Finance - Finance
Politécnico Superior De Colombia
05.2023 - 12.2023
Advanced English Level C2 - English Language
EF Education First
05.2022 - 05.2024
SPECIALIST CREDIT & COLLECTION AND CLAIMS
adidas
04.2022 - 07.2023
FIELD SALES SPECIALIST
DHL Global Forwarding
08.2021 - 04.2022
Associate of Arts - Culinary Arts And Pastry
Gato Dumas Institute
05.2019 - 12.2021
SENIOR SALES COORDINATOR
Hapag-Lloyd AG
01.2019 - 07.2019
PRICING SENIOR SUPERVISOR
Hamburg Süd
12.2016 - 01.2019
INSIDE SALES EXECUTIVE
Hamburg Süd
11.2014 - 11.2016
CUSTOMER SERVICE SPECIALIST
Hamburg Süd
09.2013 - 12.2014
EXPORT DOCUMENTATION SPECIALIST
Hamburg Süd
10.2012 - 09.2013
BBA - Business Administration
UNAD
05.2008 - 12.2014
Leading Work Teams Specialization - Business Administration
Universidad De Palermo
05.2001 -
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