Alejandra Ayala
Pueblo
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Skilled in both relationship building and efficient, detail-oriented task management
Overview
5
5
years of professional experience
Work History
Reviews Associate
Evolve Vacation Rental
02.2023 - 05.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed time efficiently in order to complete all tasks within deadlines.
- Posted review responses in a professional manner on behalf of owners.
- Coached owners on ways to improve overall experience for all involved.
Owner Success Associate
Evolve Vacation Rental
11.2021 - 03.2023
- Showed empathy when owners were showing disappointment in Evolve and/or guest behaviors.
- Identified issues and initiated appropriate action to resolve issues.
- Answered emails/calls/chats quickly and efficiently.
- Worked with owners to come to a resolution and repair partnership.
Medical Assistant
Pueblo Family Medicine
05.2018 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certification in Medical Assisting - Medical Assisting
IntelliTec College - Pueblo
Pueblo, CO05.2016
High School Diploma -
East High School
Pueblo, CO 05.2014
Skills
- Courteous with Strong Service mindset
- Multitasking and Prioritization
- Strong verbal and written communication
- Calm and professional under pressure
- Relationship building
- Efficient and detail orientated
- Supportive personality
- Creative problem solving
Timeline
Reviews Associate
Evolve Vacation Rental
02.2023 - 05.2023
Owner Success Associate
Evolve Vacation Rental
11.2021 - 03.2023
Medical Assistant
Pueblo Family Medicine
05.2018 - 05.2021
Certification in Medical Assisting - Medical Assisting
IntelliTec College - Pueblo
High School Diploma -
East High School
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