Alejandra Avila
Hair Stylist
Cali,Valle
Summary
Dynamic Customer Service Representative with a proven track record at Great Clips excelling in customer inquiry resolution and relationship building. Leveraged product knowledge and cross-functional collaboration to enhance operational efficiency, resulting in improved customer satisfaction. Recognized for training new team members and managing complaints with empathy, fostering brand loyalty.
Overview
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Language
Work History
Customer Service Representative
Great Clips Salon
2009 - 2024
- Based on the provided details for the Customer Service Representative role at Great Clips Hair Salon here are the generated resume experience statements:
- Resolved customer inquiries efficiently, enhancing satisfaction and fostering long-term relationships through effective communication.
- Assisted in training new team members on customer service protocols, contributing to improved team performance and knowledge retention.
- Collaborated with cross-functional teams to streamline processes, ensuring timely resolution of customer issues and reducing response time.
- Developed and maintained comprehensive knowledge of product offerings, enabling accurate information delivery to customers and boosting confidence in service.
- Analyzed customer service trends and feedback to identify areas for improvement, contributing to enhanced operational efficiency and customer satisfaction.
- Participated in team meetings to discuss performance metrics, share best practices, and foster a collaborative work environment focused on excellence.
- Managed customer complaints with empathy and professionalism, resulting in increased loyalty and positive brand perception.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Costumer Service
Springfield College of Beauty
Eugene OregonManagement Certificate
Portland OregonSkills
Customer inquiry resolution
Accomplishments
Exellent costumer service skills bi lingual fluent English and Spanish 9 + years of experience
Timeline
Customer Service Representative
Great Clips Salon
2009 - 2024
High School Diploma - Costumer Service
Springfield College of Beauty
Management Certificate