Aldrin Camilo Deaza Rivera

• More than 2 years of experience in technical support and problem resolution.
• Experience supervising a technical support team.
• Expert in customer service and conflict resolution.
• Advanced knowledge of operating systems and software tools.

Customer Service & Sales Representative – Sitel

• Provided high-quality customer support by assisting clients with inquiries, resolving issues, and ensuring a positive customer experience.
• Promoted and sold healthcare-related services to customers, identifying their needs and recommending suitable solutions.
• Handled inbound and outbound calls while maintaining strong communication and problem-solving skills.
• Met and exceeded sales targets while maintaining customer satisfaction standards.
• Accurately documented customer interactions and transactions in the system.

• Two years of experience as a Customer Support Specialist in a Marketing company.
• Effectively handling customer queries and problem solving via email and phone.
• Advanced knowledge of ticket management systems and customer service tools.
• Excellent communication skills and ability to work as a team.