- Cooking
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Food Photography
- Wine Tasting
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Learning new cooking techniques and expanding my culinary skills
- Camping
- Gardening
- Playing Sports
- Surfing
- Backpacking
Alden Harris
Denver
Summary
Dynamic leader with a proven track record at Monarch Casino Black Hawk, excelling in staff training and development, and guest relations. Spearheaded initiatives that significantly enhanced game integrity and customer satisfaction. Skilled in gaming regulation compliance and fostering strong team dynamics. Achieves outstanding results through professionalism and ethical leadership.
Overview
21
21
years of professional experience
Work History
Table Games Pit Manager
Monarch Casino Black Hawk
02.2024 - Current
- Increased table game revenue by effectively managing game pace and ensuring dealer accuracy.
- Maintained accurate records of all transactions, adhering to strict audit guidelines and ensuring full compliance with internal controls.
- Enhanced guest experience by providing exceptional customer service and maintaining a professional demeanor.
- Maintained gaming integrity by closely monitoring all areas of the pit for suspicious activity and irregularities.
- Conducted regular evaluations of staff performance, identifying opportunities for professional growth and development.
- Promoted teamwork among staff members, fostering a positive work environment conducive to high-quality service delivery.
- Coached dealers on performance improvement, leading to enhanced productivity and customer satisfaction levels.
- Reduced disputes with patrons by implementing effective conflict resolution strategies.
- Monitored gaming operations continuously to check on dealers and players.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Interpreted and enforced rules for gameplay and betting limits.
- Identified and removed players suspected of cheating in cards or other games.
Line Cook
Seattle Tennis Club
01.2023 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Developed innovative, creative menu items and recipes.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Dual-Rate Supervisor
Quil Ceda Creek Casino Qcc
03.2021 - 01.2023
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Increased staff morale through regular coaching, feedback, and recognition of team members'' accomplishments.
- Promoted a positive work environment by consistently demonstrating leadership qualities and fostering teamwork among staff members.
- Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
- Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
- Supported casino promotions by actively engaging guests at the tables and encouraging participation in promotional events.
Table Games Supervisor
Sycuan Casino And Resort
07.2004 - 08.2015
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Streamlined communication between departments by acting as a liaison between table games staff and management teams on operational matters.
- Provided ongoing coaching to dealers for continuous improvement of skills and knowledge of game rules.
- Conducted regular performance evaluations of dealers, identifying areas for growth and providing constructive feedback.
- Exhibited strong leadership qualities while supervising team members during busy shifts, maintaining high morale among staff members.
- Managed table games operations, ensuring smooth gameplay and timely resolution of disputes.
- Assisted in the implementation of new table games procedures, resulting in more streamlined processes.
- Contributed to a positive work environment by promoting teamwork, celebrating team successes, and providing support to colleagues as needed.
- Trained new table games dealers for improved performance and adherence to casino policies.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Trained, supervised and evaluated workers.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
Education
Associate of Applied Science - Business, Culinary
Seattle Central Community College
Seattle, WA12-2023
Skills
- Professionalism and ethics
- Staff training and development
- Guest relations
- Employee coaching
- Table games supervision
- Game rule enforcement
- Player rating evaluation
- Mentoring and motivation
- Gaming regulation compliance
- Employee relations
- Strong leadership
- Gaming regulations
Interests
Timeline
Table Games Pit Manager
Monarch Casino Black Hawk
02.2024 - Current
Line Cook
Seattle Tennis Club
01.2023 - 09.2023
Dual-Rate Supervisor
Quil Ceda Creek Casino Qcc
03.2021 - 01.2023
Table Games Supervisor
Sycuan Casino And Resort
07.2004 - 08.2015
Associate of Applied Science - Business, Culinary
Seattle Central Community College
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