Aldahir Ospino
Bussines Manager
Valledupar/Cesar
Summary
Experienced Customer Service Representative fluent in English and spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Travel associate
IGT Solutions
02.2023 - 10.2023
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Bilingual Representative
Teleperformance
12.2019 - 01.2022
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and spanish-speaking customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish/english -language inquiries in a timely and professional manner.
Education
High school degree -
Jose Eugenio Martinez
01.2011 - 05.2015
Bachelor Degree - Business Management
Universidad Popular del
01.2016 - 05.2022
Skills
Leadershipundefined
Timeline
Travel associate
IGT Solutions
02.2023 - 10.2023
Bilingual Representative
Teleperformance
12.2019 - 01.2022
Bachelor Degree - Business Management
Universidad Popular del
01.2016 - 05.2022
High school degree -
Jose Eugenio Martinez
01.2011 - 05.2015
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