Albana Thomollari
Castle Rock,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, and ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Family Nanny
Jan and John Sbraso
Lakewood, CO
04.2026 - 05.2026
- Coordinated daily activities and schedules for children, ensuring a structured environment.
- Developed engaging educational activities to promote cognitive and social development.
- Implemented effective discipline strategies aligned with family values and expectations.
- Monitored children's health and safety, responding promptly to any issues or concerns.
Server, Server Assistant, Host
Lovechild
La Crosse, WI
09.2022 - 04.2026
- Delivered exceptional customer service, ensuring positive dining experiences and guest satisfaction.
- Trained new servers on menu items, organizational standards, and customer engagement techniques.
- Resolved customer complaints promptly, employing conflict resolution skills to maintain satisfaction levels.
Sales Assistant Intern
Galland Henning Nopak Inc.
Oak Creek, Wisconsin
08.2020 - 08.2021
- Comprehending and entering purchase orders into the company's system, Microsoft Dynamics NAV. Posting deposits from other companies who have made purchases.
Customer Phone Attendant
Trattoria di Carlo & Pizzeria
Oak Creek, Wisconsin
01.2020 - 08.2020
- Utilized a positive attitude and professional tone over the phone to communicate with customers. Register experience dealing with money and communicating face to face with customers to provide them with their order or any other convenience they might have.
Dining Attendant
The Cornerstone of Oak Creek
Oak Creek, Wisconsin
05.2019 - 10.2019
- Working to prepare and serve food to the residents that live here. Interact with the residents, for instance playing games and simple conversation. Work with my colleagues to problem solve different situations that occur unexpectedly.
Education
High School -
Oak Creek High School
Oak Creek, WI01-2021
Skills
- Computer applications experience (ie Microsoft Suite)
- Experience being in several leadership positions
- Persuasive communication skills
- Customer service experience
- Certified in: Microsoft Word, Microsoft PowerPoint, and Microsoft Excel
- Data entry
- Conflict resolution
Timeline
Family Nanny
Jan and John Sbraso
04.2026 - 05.2026
Server, Server Assistant, Host
Lovechild
09.2022 - 04.2026
Sales Assistant Intern
Galland Henning Nopak Inc.
08.2020 - 08.2021
Customer Phone Attendant
Trattoria di Carlo & Pizzeria
01.2020 - 08.2020
Dining Attendant
The Cornerstone of Oak Creek
05.2019 - 10.2019
High School -
Oak Creek High School