ALBA LILIANA ORTEGON FERRO

Functional Leader BPS CONSULTORES

• Project leader in monitoring and compliance with established requirements.
• Assisting professional service providers with IT resource implementation and provisioning.
• Execution of accompaniment operations and general understanding at the level of integration and configuration of IT services.
• Product knowledge transfer to the product management team.
• Accompany and comprehend service functionality testing prior to production.
• Management procedure documentation and administration of managed tool administration.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in team-building activities to enhance working relationships.
• Used coordination and planning skills to achieve results according to schedule.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Business Continuity Testing Coordinator Banco de Bogotá 2019 to February 2021

• Planning and follow-up of the testing program of the organization's critical processes.
• Identification and follow-up of improvement opportunities.
• Work as a team to achieve the objectives set.
• Support as a leader in problem solving.
• Execution and maintenance of the Business Impact Analysis.
• Supplier and Subsidiary Follow-up
• Indicator definition and monitoring.

IT Platform Administrator Banco de Bogotá 2014 - 2019

• IT infrastructure manager and different platforms: IBM SOA-Datapower and F5 and NetsCaler Balancers.
• Online services management and implementation of new services new services in productive environments.
• Having a global vision of the business, knowing the behavior of the services and their different interactions with the other systems.
• Generation of configurations at the security policy level, access control and standards.
• Establish monitoring mechanisms for the managed infrastructure and, in turn, define and structure action plans.
• Create a culture of tracking reported cases in the services and proactively identify errors in production environments. environments.

Security Platform Administrator Banco de Bogotá 2012 - 2014

• Security platform administration, Check Point Firewall and Proxy Web Gateway content manager.
• Proficiency in communications issues at the VLAN level, VPNS, Firewall, access control and vulnerabilities.
• Manage the implementation of firewall services and configurations internally and with external parties.
• Apply ITIL concepts, through the management and support of requirements and incidents.

Help Desk Coordinator Banco de Bogotá 2008 - 2012

• Help Desk Coordinator, administration and optimization of the requirements management requirements management application, Service Manager, Service Center Service Center, methodology and service life cycle (ITIL).
• First and second level Incident Management and Tracking. Change Management Administration.
• Design and leadership of the service's platform migration project.
• Generation of manuals and training at end-user level. Skill definition, follow-up and rethinking according to the business and its progress.