Alba Quezada
Loveland
Summary
Dynamic and bilingual professional with a proven track record at Lowe's Home Improvement, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through efficient product restocking and effective communication. Committed to safety and teamwork, with strong skills in heavy lifting and a positive attitude that drives results.
Experienced with organizing and maintaining inventory in fast-paced retail environment. Utilizes effective stock management techniques to ensure product availability and store organization. Knowledge of teamwork and adaptability in responding to shifting store demands.
Overview
12
12
years of professional experience
Work History
Stocker
Lowes Home Improvment
09.2021 - Current
- Organized and stocked merchandise to ensure aisle availability and visibility.
- Assisted customers in locating products, enhancing overall shopping experience.
- Collaborated with team members to maintain inventory accuracy and flow.
- Operated warehouse equipment safely to facilitate efficient stocking processes.
- Improved customer satisfaction by promptly locating items and providing product information.
Fulfillment Associate
Lowes Home Improvment
09.2021 - 2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Assisted in inventory management by accurately tracking stock levels and identifying discrepancies.
- Implemented best practices for packaging and labeling, improving workflow during peak operational periods.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Unloader
FedEx
03.2019 - 2022
- Operated forklifts and hand trucks to unload packages efficiently.
- Sorted and organized packages for distribution based on size and destination.
- Maintained a clean and safe working environment, adhering to safety protocols.
- Collaborated with team members to improve unloading processes and workflow.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Handled packages with care while transporting from truck to loading dock.
Shift Manager
Taco Bell
05.2017 - 08.2019
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on menu items, customer service, and operational procedures.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented process improvements that enhanced speed of service during peak hours.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Wait Staff Member
The Egg & I Restaurants
05.2014 - 08.2016
- Efficiently took and processed orders using point-of-sale systems.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Resolved guest complaints promptly to maintain positive dining experiences.
- Adapted quickly to high-pressure situations during peak hours, ensuring timely service delivery.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Education
High School Diploma -
Ferguson High School
Loveland, CO12.2017
Skills
- Bilingual
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Heavy lifting
- Loading and unloading
- Customer assistance
- Product restocking
- Price checking
- Energetic and outgoing
- Money handling
- Warehouse safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Stocker
Lowes Home Improvment
09.2021 - Current
Fulfillment Associate
Lowes Home Improvment
09.2021 - 2022
Unloader
FedEx
03.2019 - 2022
Shift Manager
Taco Bell
05.2017 - 08.2019
Wait Staff Member
The Egg & I Restaurants
05.2014 - 08.2016
High School Diploma -
Ferguson High School