Alayna Terrell
Colorado Springs
Summary
Eager media student with a passion for storytelling and content creation. Proficient in various media platforms and eager to learn new tools and techniques. Strong communication and teamwork skills, with a creative mindset and a desire to contribute innovative ideas to media projects.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros Coffee
Fountain
04.2025 - Current
- Delivered exceptional customer service by engaging patrons, addressing inquiries, and enhancing overall experience.
- Operated espresso machines, grinders, and blenders efficiently during peak hours.
- Maintained cleanliness of workstations to ensure a hygienic environment.
- Maintained calm demeanor during high-volume periods and special events, ensuring seamless service and customer satisfaction.
- Memorized recipes for specialty coffee beverages and seasonal offerings, enabling quick and accurate order fulfillment.
Team Leader
Escapology
Colorado Springs
12.2024 - 03.2025
- Created onboarding materials to streamline training process for new team members.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Addressed customer requests and answered questions to elevate overall satisfaction.
- Recognized by management for providing exceptional customer service.
Boutique Sales Associate
TAT Enterprises
Colorado Springs
05.2024 - 11.2024
- Guided customers in selecting and purchasing merchandise to improve satisfaction and sales.
- Engaged customers through effective communication and relationship building.
- Provided product knowledge to enhance customer experience.
- Ensured visual merchandising standards enhanced store appeal and customer engagement.
- Designed eye-catching window displays to promote new products and seasonal themes.
- Maintained cleanliness of store by organizing merchandise and dusting shelves.
Team Member
Chick-fil-A Restaurants
Fountain
03.2023 - 08.2023
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Coordinated with team members to streamline restaurant operations, improving service flow.
- Processed cash register transactions with accuracy and efficiency during peak hours, ensuring minimal wait times.
Crew Member
Taco Bell
Colorado Springs
08.2021 - 12.2021
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained cleanliness of workstations and dining areas to enhance guest experience.
- Kept lobby, front counter, and restrooms clean during shifts to support a welcoming environment.
- Prepared food items following restaurant standards to ensure quality and consistency.
Education
Bachelor's degree - Communications
University of Colorado Colorado Springs
Colorado Springs, CO05-2026
High school diploma - Fountain, CO
Fountain-Fort Carson High School
Fountain, CO01-2023
Skills
- Video production
- Video editing
- Screenwriting
- Time Management
- Retail sales
- Team leadership
- Customer service
- Supervising experience
- Communication skills
- Event management
- Social media management
- Product marketing
- Organizational skills
- Software troubleshooting
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Barista
Dutch Bros Coffee
04.2025 - Current
Team Leader
Escapology
12.2024 - 03.2025
Boutique Sales Associate
TAT Enterprises
05.2024 - 11.2024
Team Member
Chick-fil-A Restaurants
03.2023 - 08.2023
Crew Member
Taco Bell
08.2021 - 12.2021
Bachelor's degree - Communications
University of Colorado Colorado Springs
High school diploma - Fountain, CO
Fountain-Fort Carson High School