A'Layla Cinco
Aurora
Summary
Patient-focused program manager, care manager,peer recovery coach equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
4
4
years of professional experience
Work History
Case Manager
The Gathering Place
Denver
10.2023 - 10.2024
- Coordinated client intake and assessment processes for support services.
- Developed individualized care plans based on client needs and goals.
- Facilitated support group meetings to foster community engagement.
- Monitored client progress and adjusted care plans as necessary.
- Provided crisis intervention and emotional support during challenging situations.
- Coordinated housing placement for clients experiencing homelessness or housing instability.
- Conducted assessments to identify client needs and develop personalized action plans.
- Collaborated with local agencies to ensure comprehensive support for clients' housing needs.
Care Manager
The Don't Look Back Center
Aurora
02.2023 - 04.2023
- Facilitated resident classes and groups offering education on basic medical precautions and life skills.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
Peer Recovery Specialist
Mile high Behavioral Health Care
Denver
05.2022 - 10.2022
- Provided assistance to executive personnel to foster patient progression and achieve recovery goals.
- Facilitated resident classes and groups offering education on basic medical precautions and life skills.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
Peer Navigator
The Gathering Place Ministry Center
Denver
10.2021 - 12.2021
- Registered new patients and created files with detailed personal and medical information.
- Developed and updated holistic individualized service plan for each client, covering health care, housing, financial, social support, vocational and educational and crisis prevention.
- Answered calls and interacted with community members to provide information on advocacy services.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
Peer Support Specialist
Rocky Mountain Crisis Partners
Denver
04.2021 - 10.2021
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
Education
Diploma - Administrative Assistant
Penn Foster College
Scottsdale, AZ07.2021
Certification - Peer Recovery Coach
Embark Pca- Choices
Colorado Springs, CO07.2020
Associate of Arts - Culinary Arts
The Art Institute of Colorado
Denver, CO10.2018
High School Diploma -
Wichita High School Southeast
Wichita, KS05.2005
Skills
- Resource Utilization
- Treatment Management
- Discharge Planning
- Clinical Documentation
- Case Assessments
- Program Management
- Problem Identification
- Staff Management
- Goal Attainment
- Records Management
- Staff Scheduling
- Organizational Goal Development
Timeline
Case Manager
The Gathering Place
10.2023 - 10.2024
Care Manager
The Don't Look Back Center
02.2023 - 04.2023
Peer Recovery Specialist
Mile high Behavioral Health Care
05.2022 - 10.2022
Peer Navigator
The Gathering Place Ministry Center
10.2021 - 12.2021
Peer Support Specialist
Rocky Mountain Crisis Partners
04.2021 - 10.2021
Diploma - Administrative Assistant
Penn Foster College
Certification - Peer Recovery Coach
Embark Pca- Choices
Associate of Arts - Culinary Arts
The Art Institute of Colorado
High School Diploma -
Wichita High School Southeast