ALAN JOSUE REYES MOSQUERA
Resumen profesional
I am a person with experience in the banking sector, where I developed skills in customer service and problem solving. I am passionate about logistics and finance, and I am excited to apply my knowledge in a dynamic environment. I stand out for my effective communication, teamwork, time management, and adaptability. I always seek to learn and grow with each challenge, focusing on providing excellent customer service.
Datos destacados
1
1
year of professional experience
2
2
years of post-secondary education
Experiencia
bilingual assistant
Concentrix
Bogota, Bogota
2025.09 - Actual
- I provided bilingual customer service, managing delinquent accounts, negotiating payment agreements, and resolving billing issues with English-speaking clients. Later, I was transferred to the retention department where I handled cancellation requests, analyzed customer needs, and offered customized solutions such as payment plans, discounts, and service adjustments to prevent cancellations. I conscientiously met performance indicators while maintaining high standards of quality and customer satisfaction.
Agent
Teleperformance
2024.02 - 2024.09
- I worked for seven months as a banking advisor for a bank in the United States.
- I resolved problems and answered customer inquiries about their credit cards.
- I assisted with payments, receipts, transactions, account statements, and provided detailed information about their credit cards.
Formación
Tecnico academico - Ingles
Academia de ingles para todos ITP
Cucuta 2022.01 - 2023.09
Enfatiza tus habilidades clave
- Responsible and committed
- empathetic and service-oriented
- good interpersonal communication
- ability to work under pressure
- positive and resilient attitude
Idiomas
English
Spanish
Personalizado
- Luis Felipe Mosquera, +57 3124135071,
- Diego Rodriguez, +57 3174158254
Cronología
bilingual assistant
Concentrix
2025.09 - Actual
Agent
Teleperformance
2024.02 - 2024.09
Tecnico academico - Ingles
Academia de ingles para todos ITP
2022.01 - 2023.09