Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Alana Giles

Conifer

Summary

Driven and insightful individual who genuinely enjoys working with others and am constantly developing my skills. I bring a noticeable positive energy into a room and this might be seen as one of finest qualities. I am capable of creatively addressing problems as they arrive and can stay composed and purposeful all the while. I strive every day to be optimistic, friendly, flexible, and helpful to people around me. I am very capable of managing my time and facing a challenge head on. Thank you in advance for the consideration in this position.

Overview

8
8
years of professional experience

Work History

Subcontractor for Personal Services

Dawn's Time
09.2024 - Current
  • Provide assistance with various tasks essentially acting as a personal assistant/ concierge to handle daily errands, special requests, and even lifestyle-related needs
  • Acting as a personal taxi for clients to/from destinations of their request (events, airport, doctor's appointment, etc)
  • Caring for client's house, animals, and/or children for a previously agreed upon period of date/time/place
  • Driving company car- logging miles, tracking gasoline transactions, communicating with other staff regarding scheduling and car condition.
  • Strategically scheduling jobs in order to not over book or double book jobs.
  • Keeping consistent communication with clients- regularly updating them on the status of their house/animals/children

Shift Manager

Penrose Taphouse & Eatery
07.2021 - 09.2024
  • Bussing, Hosting, Expo, Bartending, Serving, and Shift Managing
  • Uploading end of day data/inventory, counting/comparing cash, locking up restaurant, checking kitchen/ front of house closing/opening work.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Managed employee scheduling and came up with solutions when individuals called-out.
  • Kept a high level of cleanliness and sanitation.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Worked closely with kitchen staff and front of house to provide excellent, up-to-date customer service.
  • Served the needs of more than 30 customers in a busy environment at a time.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Practicum Student

Boys & Girls Club of Larimer County
08.2021 - 12.2021
  • Worked with an assigned Boys & Girls Club (B&GC) member for a semester
  • Conducted interviews with the member weekly
  • Planned and implemented games and activities to complete with my mentor
  • Worked with B&GC staff to develop and evaluate mentor's progress
  • Completed logs for each meeting and sent them to our agency coordinator
  • Completed individual and group interviews
  • Attended weekly debrief meetings with other practicum students
  • Talked with mentor's family to gain a deeper understanding of mentor and their home life
  • Conducted a hard termination at the end of the semester
  • Communicated any possible needs left unaddressed to the agency coordinator and a list of possible resources

Host/ Busser/ Food Runner/ Expo/ Server

Urban Egg a daytime eatery
05.2021 - 07.2021
  • Host- greeted customers and addressed any questions they had
  • Busser- cleaned and sanitized tables. Took dirty dished back to dish and unloaded/ separated them.
  • Food Runner- double check plates, run food to the correct table. ensure customers are happy with the food
  • Expo- Make simple entrees (salads, avocado toast, etc)Making sure that any special dietary needs are met. Communication between servers and kitchen.
  • Server- Get drink and food orders from customers and give them to the kitchen, communicating any special request with kitchen staff.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.

Cashier/ Drive-Up-&-Go Worker

Safeway
03.2020 - 12.2020
  • Drive up and Go Safeway.
  • Process and collect online shopping orders
  • Provided information to customers on products
  • Address issues that may arise from previous order, missing items, replacement, coupons, ect Rang up customer items quickly and accurately
  • Check- ID for liquor or other purchases
  • Cashier
  • Was responsible to ring up groceries in correct manner and include any discounts that applied
  • Assisted customers with issues or difficulties
  • Kept my checkout clean and organized
  • Worked with managers and other staff to make shopping process go as smoothly as possible

Host/ Busser/ Server

Brooks Place Tavern
06.2017 - 08.2019
  • Explained details of new menu items, seasonal, and daily specials.
  • Entered orders into computer system to coordinate with kitchen staff.
  • Processed payments as credit card transactions, gift cards, or cash transactions.
  • Supported bussers and other staff positions with table-cleaning and food running during high-volume shifts.
  • Worked with unsatisfied customers to make them happy and encourage them to come back

Education

High School -

Conifer Senior High School
Conifer, CO
01.2019

Bachelor of Science - Social Work

Colorado State University
Fort Collins, CO
05-2023

Skills

  • Strong communication skills
  • Long attention span
  • Efficient under pressure
  • Staying calm in busy situations
  • Proficient computer skills
  • Punctual and reliable
  • Quick learner
  • Great memory
  • Thick-skin
  • Guest relations management
  • Problem solver
  • Analytical thinking
  • Working with a team
  • Accurate money handling
  • Organization
  • Leadership
  • Critical thinking
  • Time management
  • Empathetic
  • Excellent interpersonal skills
  • Energetic and enthusiastic
  • Team player attitude
  • Outgoing personality

Accomplishments

  • Daniel's Fund Scholar
  • RamWelcome Leader
  • Key Civic and Service Key Communities Member
  • CSU Collegiate Volleyball Player
  • Peer Counselor at Conifer Senior High School
  • High honor student for three years at Conifer Senior High School
  • Honor student one year at Conifer Senior High School
  • Traveled internationally for 8 consecutive months (Southeast Asia, Japan)

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Subcontractor for Personal Services

Dawn's Time
09.2024 - Current

Practicum Student

Boys & Girls Club of Larimer County
08.2021 - 12.2021

Shift Manager

Penrose Taphouse & Eatery
07.2021 - 09.2024

Host/ Busser/ Food Runner/ Expo/ Server

Urban Egg a daytime eatery
05.2021 - 07.2021

Cashier/ Drive-Up-&-Go Worker

Safeway
03.2020 - 12.2020

Host/ Busser/ Server

Brooks Place Tavern
06.2017 - 08.2019

High School -

Conifer Senior High School

Bachelor of Science - Social Work

Colorado State University

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Alana Giles