Alana Espinoza
Colorado Springs
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my experience to add immediate value to an organization.
Overview
10
10
years of professional experience
Work History
Receptionist/ RNT
Encompass Health Rehabilitation Hospital
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Perform basic filing, recordkeeping, and other administrative tasks as needed.
- Monitors/takes vital signs, temperature, pulse oximeter readings, weight and records them in the (EHR).
- Receive patient care assignment from the registered nurse (RN) in charge.
- Consistently and appropriately respond to the needs and concerns of patients in a pleasant, respectful and courteous manner.
- Follow proper procedure when completing/assisting with patient transfers to insure safety of patient and self.
Dispatcher Office Assistant
Charis Commercial LLC
01.2023 - 05.2025
- Processed orders, ran bulk pick sheets, processed, and printed invoices.
- Communicates with customers to determine their needs.
- Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
- Receives check-in calls from the service technicians and informs workers of the next job to respond to.
- Schedule work and maintain a daily log of service calls.
- Generates work order documents, dispatch technicians and notify customers.
- Complete and submit service invoices for payment. Processed payments.
- Research and Orders parts
Caregiver
Talem Home Care
09.2015 - 04.2022
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Call Center Patient Services Rep
Skyline Vision Clinic
10.2020 - 03.2022
- Confer with patients' by telephone to provide information about services, schedule appointments, cancel appointments, or obtain details of complaints.
- Listen to patient requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Suggest and check alternate spellings, locations, and/or listing formats to patients' lacking details or complete information.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Operate paging systems to notify recipients of incoming calls.
- Resolve patient complaints or answer patients' questions with regards to appointments or details about the clinic and our doctors.
- Keep records of patient interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Qmap
Castle Country Assisted Living
01.2019 - 11.2020
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Remind patients to take medications or nutritional supplements.
- Record height or weight of patients.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
Education
Vocational Certification - Phlebotomy
Phlebotomy Training Specialists
Denver, Co03.2018
Vocational - Medical Assisting
Southeastern Career Institute
Midland, Tx11.2006
Certification - CNA
Odessa College
Odessa, Tx10.2005
Skills
- Detail Oriented
- Critical Thinking
- Patient Monitoring
- Computer Literacy
- Interpersonal Interactions
- Multi Tasking
- Customer Service
- Time management
- Multi-line telephone skills
- Data inputting
- Scheduling
- Front desk operations
Timeline
Dispatcher Office Assistant
Charis Commercial LLC
01.2023 - 05.2025
Receptionist/ RNT
Encompass Health Rehabilitation Hospital
04.2022 - Current
Call Center Patient Services Rep
Skyline Vision Clinic
10.2020 - 03.2022
Qmap
Castle Country Assisted Living
01.2019 - 11.2020
Caregiver
Talem Home Care
09.2015 - 04.2022
Vocational - Medical Assisting
Southeastern Career Institute
Certification - CNA
Odessa College
Vocational Certification - Phlebotomy
Phlebotomy Training Specialists
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