Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alan Kauffman

Thornton

Summary

Dynamic Shop Manager with proven expertise at Classic Trailer Sales, excelling in inventory management and supplier negotiation. Achieved significant cost reductions while enhancing customer service and safety compliance. Skilled in staff training and development, fostering a high-performance team culture that consistently meets operational goals.

Overview

33
33
years of professional experience

Work History

Shop Manager

SD Trailers/ DBA Classic Trailer Sales
Golden
06.2024 - Current
  • Resolved customer complaints promptly and professionally.
  • Responded to customer inquiries in a timely manner.
  • Developed pricing strategies that maximized profits while remaining competitive.
  • Enforced company policies regarding employee conduct, attendance, dress code.
  • Negotiated supplier contracts for goods at favorable prices.
  • Tracked stock levels on a regular basis to avoid out-of-stock situations.
  • Resolved customer complaints with professionalism, preserving the shop's reputation.
  • Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Negotiated contracts with suppliers to secure favorable terms and reduce costs.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Improved cost control and staff efficiency to maximize profitability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Shop Manager

Classic Trailer Sales
Wheat Ridge
02.1992 - 06.2024
  • Scheduled staff shifts according to business needs.
  • Reviewed financial reports and took corrective action when needed.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Conducted regular stock takes to ensure accurate inventory records.
  • Resolved customer complaints promptly and professionally.
  • Responded to customer inquiries in a timely manner.
  • Developed pricing strategies that maximized profits while remaining competitive.
  • Ensured compliance with all relevant health, safety and security regulations.
  • Enforced company policies regarding employee conduct, attendance, dress code.
  • Oversaw the recruitment, training and development of new staff members.
  • Negotiated supplier contracts for goods at favorable prices.
  • Performed monthly audits of store operations.
  • Maintained high standards of customer service throughout the store.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Tracked stock levels on a regular basis to avoid out-of-stock situations.
  • Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Managed relationships with external vendors and service providers.
  • Negotiated contracts with suppliers to secure favorable terms and reduce costs.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Lakewood High
Lakewood
05-1981

Skills

  • Inventory management
  • Pricing strategy
  • Supplier negotiation
  • Staff training
  • Customer service
  • Safety compliance
  • DOT's Annual inspections
  • Welding
  • Hitch Installation
  • Wiring

References

References available upon request.

Timeline

Shop Manager

SD Trailers/ DBA Classic Trailer Sales
06.2024 - Current

Shop Manager

Classic Trailer Sales
02.1992 - 06.2024

High School Diploma -

Lakewood High

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Alan Kauffman