Alahna McDonald
Colorado Springs
Summary
Customer-focused professional with background in hospitality and entertainment venues, known for high productivity and efficient task completion. Possess specialized skills in crowd management, ticketing systems, and guest services that ensure smooth operation of events. Excel in communication, problem-solving, and teamwork, ensuring positive experiences for all guests.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Movie Theater Employee
Cinemark
Colorado Springs
02.2024 - Current
- Maintained cleanliness and organization in theater auditoriums and lobby areas.
- Assisted customers with inquiries regarding movie schedules and amenities.
- Prepared and served food and beverages at concession stands promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Monitored inventory levels of snacks and beverages for timely restocking.
- Enforced safety protocols to ensure a secure environment for guests and staff.
- Provided exceptional customer service, addressing concerns with professionalism and courtesy.
- Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
- Greeted customers and provided information about movies, tickets, concessions, and theater policies.
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
- Operated cash registers to process customer transactions for tickets and concession items.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Stocked shelves with supplies needed for concession stand operations.
- Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
- Worked closely with management team to complete assigned tasks efficiently.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Checked tickets at entrance to verify accuracy of admission numbers.
- Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
- Assisted in training new employees on proper procedures for ticketing and concessions sales.
- Performed ushering duties and assisted customers with seating.
- Maintained cleanliness of bar area, including counters, utensils, and glassware.
- Managed inventory of liquor, mixers, and garnishes to ensure stock availability.
- Processed customer orders efficiently using point-of-sale systems.
- Assisted in training new bartenders on company policies and drink preparation techniques.
- Handled cash transactions and operated cash register accurately during busy shifts.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Internship Student
Shovel ready
Colorado Springs
06.2023 - 08.2023
- Collaborated with colleagues to ensure timely completion of assigned tasks.
- Organized and maintained project documentation for easy access and reference.
- Assisted chefs in meal preparation and cooking techniques.
- Maintained cleanliness and organization of kitchen workstations.
- Prepared ingredients and ensured proper storage of food items.
- Collaborated with team to execute daily menu items efficiently.
- Followed safety and sanitation guidelines during food handling.
- Supported inventory management by labeling and sorting supplies.
- Participated in training sessions to enhance culinary skills.
- Communicated effectively with team members to streamline operations.
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and utensils.
- Handled cash transactions and processed payments with care.
- Resolved customer complaints promptly to enhance satisfaction.
- Upsold menu items to increase overall sales during shifts.
- Provided excellent customer service to ensure satisfaction.
Hostess and server
IHOP
Colorado Springs
10.2022 - 06.2023
- Greeted guests warmly and escorted them to their tables.
- Managed reservations efficiently using a digital booking system.
- Provided menus and informed guests about daily specials.
- Coordinated with servers to ensure smooth table turnover.
- Maintained cleanliness and organization of the dining area.
- Assisted in training new host staff on procedures and protocols.
- Handled guest inquiries and resolved seating conflicts promptly.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided menus to customers and answered questions regarding menu items.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Took beverage orders and served drinks during peak meal times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Ensured compliance with health and safety regulations at all times.
Tattoo Apprentice
Traditional ink
Mesa
12.2019 - 09.2022
- Assisted artists in preparing workstations for tattoo application and design.
- Maintained cleanliness and organization of ink supplies and equipment.
- Observed experienced tattoo artists to learn techniques and styles.
- Engaged with clients to understand their design preferences and ideas.
- Practiced skin preparation and sanitation procedures for safe tattoo application.
- Participated in workshops to enhance skills in artistic design and application methods.
- Supported the team by managing appointments and scheduling client consultations.
- Developed knowledge of various tattoo styles, tools, and equipment usage.
- Took photographs of completed tattoos for portfolio purposes.
- Organized client files in an efficient manner so they could be easily accessed when needed.
- Engaged in conversations with customers about their desired artwork designs before beginning a project.
- Adhered to safety protocols at all times when working with needles or other sharp objects.
- Observed experienced artists at work to learn techniques on how to apply tattoos safely.
- Demonstrated excellent customer service skills while interacting with clients throughout the entire process of their tattooing experience.
- Researched different styles of tattoos online in order gain inspiration for design concepts.
- Followed strict guidelines regarding infection control measures within the workplace.
- Participated in team meetings designed to discuss new ideas or projects being undertaken by the company.
- Assisted in setting up the studio for tattooing by preparing and sterilizing equipment, organizing supplies, and ensuring that all areas were clean and properly stocked.
- Performed basic administrative duties such as scheduling appointments, greeting customers, handling payments and answering phone calls.
- Provided guidance on aftercare instructions once a procedure had been completed.
- Inspected tools and materials used during the tattooing process for signs of wear or damage prior to use.
Education
Associate of Arts - Art And Criminal Justice
Pikes Peak Community College
Colorado Springs, CO 08.2023 - 09.2025
Tesla
Colorado Springs, CO Skills
- Customer service
- Team collaboration
- Inventory management
- Project organization
- Safety compliance
- Effective communication
- Food preparation
- Cash handling
- Strong work ethic
- Patience and empathy
- Food safety
- Team building
- Clear communication
- Adaptability and flexibility
- Public speaking
- Multitasking
- Customer relationship management
Languages
American sign language
Limited
Timeline
Movie Theater Employee
Cinemark
02.2024 - Current
Associate of Arts - Art And Criminal Justice
Pikes Peak Community College
08.2023 - 09.2025
Internship Student
Shovel ready
06.2023 - 08.2023
Hostess and server
IHOP
10.2022 - 06.2023
Tattoo Apprentice
Traditional ink
12.2019 - 09.2022
Tesla