Ajandro Mendoza
Bogotá
Summary
Proactive and hardworking individual with a strong focus on continuous operational improvement and regional management as a vendor and corporate client. Extensive experience in the financial industry, BPO, Talent Acquisition, and Tech Industry, with a proven track record of successful leadership. Demonstrated ability to effectively lead teams, optimize processes, and deliver exceptional customer service at all levels. Strives to create a collaborative and high-performance work environment. Skilled in motivating and mentoring team members, recognizing their strengths, and providing constructive feedback to foster individual and team growth. Resilient person who understands the dynamic and fast-paced nature of this industry, adept at quickly adapting to changing priorities and resolving issues effectively.
Overview
12
12
years of professional experience
Work History
Regional Operations Manager
Huawei - GIG Latam
01.2024 - Current
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
Global Lead-Talent Acquisition
Sutherland
08.2023 - 01.2024
- Implement comprehensive interviews, tests, and evaluations to select the most suitable candidates across the USA, Canada, Mexico, Philippines, India, and Colombia.
- Enhance efficiency and effectiveness by adopting new tools and staying updated with industry best practices.
- Implement a strategic sourcing plan tailored to the organization's needs to improve overall candidate quality.
- Ensure candidates meet both English and Spanish proficiency requirements, essential for effective customer service in a global call center environment, based on CEFR standards.
Operations Manager
Atento Colombia
01.2021 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed systems and procedures to improve operational quality and team efficiency for over 200 people.
- Trained and guided team members to maintain high productivity and performance metrics
Operations Team Lead
Atento Colombia
05.2019 - 01.2021
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives, while coordinating individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely task completion. Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members, motivating and training employees to maximize team productivity.
- Payroll Management: Completed monthly payroll adjustments for 20+ employees.
Assistant Team Lead
Atento Colombia
12.2018 - 05.2019
- Coached and guided team members to maintain high productivity and performance metrics, observing individual strengths and initiating mentoring programs to improve areas of weakness.
- Promoted a positive work atmosphere by regularly recognizing top performers' achievements and managing team workload to reach specific targets.
- Facilitated training for associates through daily coaching, regular performance assessments, and proper protocols, while delegating tasks, addressing questions, and resolving scheduling issues.
- Worked with customer service representatives to handle escalated issues and coordinated weekly meetings for the group.
Immigration Officer
Migración Colombia
10.2012 - 01.2018
- Interviewing and investigating illegal migration: Conducted over 150 interviews per day to pursue illegal migration activities
- Passport control: Observed passengers passing through passport control areas by checking passports
- Visa compliance: Investigated visitors who have remained in country longer than visa permitted
- Education on Laws and regulations: Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements
Education
Professional Certificate - Project Management
Bogotá, Colombia11.2024
Language acquisition - French as a third foreign Language
France Alliance - Babbel
Bogotá, Colombia11.2024
Course - Generative AI for Everyone
Deep Learning AI
Bogotá, Colombia12.2023
Professional Certificate - Data Analytics: Key Analytical Skills (data Cleaning, Analysis, & Visualization) And Tools (spreadsheets)
Google
Bogotá, Colombia11.2023
Course - Performance Management Guidelines
Atento Nearshore
Bogota, Colombia11.2020
Professional Certificate - Excel
EAN University
Bogotá, Colombia05.2020
Training - Quality Assurance guidelines
Atento Nearshore
Bogotá, Colombia02.2019
Some College (No Degree) - Bachelor's Degree in Modern Languages
La Salle University
Bogotá, Colombia11.2018
Training - Training on Migration subjects
Pontificia Javeriana University
Bogotá, Colombia03.2014
Seminar - Competences and capacities in Citizen Service
Cámara De Comercio De Bogotá
Bogotá, Colombia11.2013
Technician - Administrative Assistant
Cedep
Bogotá, Colombia12-2012
Skills
- Excellent interpersonal skills
- Employee Motivation
- Project Management & Development
- Staff Management & Staff Development
- Performance Monitoring and Evaluation
- Leadership
- High-Pressure Environments
- Quality Assurance and Control
- 1:1 Coaching Development
- Staffing oversight
- Microsoft Office & Google Suites
- Report writing experience
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Advanced
C1
French
Intermediate
B1
Hobbies and Interests
- Trading
- Formula 1 motorsport
- Reading and curiosity for knowledge
- Social Media content creation
- Discovering new music
- Travel & food lover
Timeline
Regional Operations Manager
Huawei - GIG Latam
01.2024 - Current
Global Lead-Talent Acquisition
Sutherland
08.2023 - 01.2024
Operations Manager
Atento Colombia
01.2021 - 12.2022
Operations Team Lead
Atento Colombia
05.2019 - 01.2021
Assistant Team Lead
Atento Colombia
12.2018 - 05.2019
Immigration Officer
Migración Colombia
10.2012 - 01.2018
Professional Certificate - Project Management
Language acquisition - French as a third foreign Language
France Alliance - Babbel
Course - Generative AI for Everyone
Deep Learning AI
Professional Certificate - Data Analytics: Key Analytical Skills (data Cleaning, Analysis, & Visualization) And Tools (spreadsheets)
Google
Course - Performance Management Guidelines
Atento Nearshore
Professional Certificate - Excel
EAN University
Training - Quality Assurance guidelines
Atento Nearshore
Some College (No Degree) - Bachelor's Degree in Modern Languages
La Salle University
Training - Training on Migration subjects
Pontificia Javeriana University
Seminar - Competences and capacities in Citizen Service
Cámara De Comercio De Bogotá
Technician - Administrative Assistant
Cedep
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