Arnoldo J Rodriguez

• Cultivated customer relationships to enhance loyalty and drive repeat business opportunities.
• Developed organizational policies and procedures to streamline operations.
• Managed daily business operations, including staff hiring and training.
• Established pricing structures informed by market analytics and emerging trends.
• Enhanced team performance by implementing effective training programs.
• Analyzed market trends to inform strategic pricing decisions.
• Fostered long-term customer relationships through proactive engagement strategies.

Established a management team for the new Janitorial Division, securing contracts with hospitality management companies, including top Marriott, Hyatt, and Hilton properties, as well as AEG Presents-managed venues across 15 cities.

• Conducted market reviews to enhance service quality and exceed client expectations.
• Developed comprehensive walkthrough and bidding processes to streamline operations.
• Prepared financial reports and operational updates for bi-weekly presentations to executives, investors, and the Board of Directors.
• Contributed to strategic direction aimed at improving organizational processes and services.
• Created and implemented structured business procedures to optimize daily operations.
• Set performance goals for direct reports, ensuring accountability through regular reviews.
• Organized work schedules for area managers, enhancing operational efficiency.

Acted as a visible corporate leader in various cities, engaging with clients regarding hospitality staffing accounts.

• Conducted extensive market research to evaluate opportunities for new city openings.
• Assessed local staff performance through unannounced office audits.
• Facilitated communication between staff and clients to strengthen relationships.
• Led the COVID-19 response team, managing disinfection and inventory tracking of school district devices.
• Recruited, trained, and scheduled hospitality personnel across various positions.
• Onboarded and offboarded managers and staff, implementing process improvement initiatives.

• Assigned work areas
• Coordinated with other departments to ensure a smooth flow of operations.
• Responded promptly to radio calls and requests from guests, or other Convention Center staff members.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Coordinated cleaning projects with supervisors, and the department manager.
• Displayed professional interpersonal skills to promote cooperation and assistance.

• Clean areas as assigned by supervisor.
• Operate all cleaning equipment including Tennants, carpet cleaning machines and ride on vacuums.
• Clean restrooms.
• Respond to calls on radio.
• Remove and sort trash and change liners.
• Green Lead - responsible for maintaining acceptable sustainability standards. Set by CCC.