AJ Weathers
Castle Rock
Summary
Accomplished Front End Team Lead in two months at Walmart, adept in task automation tools and exceptional customer service. Fostered a collaborative environment, significantly enhancing productivity and customer satisfaction. Trained and mentored staff, leveraging strong work ethic and relationship management skills. Achieved seamless POS system transitions, demonstrating adaptability and a professional appearance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Team Lead
Walmart
05.2021 - Current
- Led a team of associates to complete project milestones on time, resulting in successful and productive visits from our market level team.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Developed strong relationships with repeat customers through friendly service interactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Server /Prep Dishwasher
Flying Horse Catering
01.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Frontline Manager Leadership Essentials - Business
University of Denver
Denver, CO12-2024
High School Diploma -
Douglas County High School
Castle Rock, CO05-2022
Skills
Task automation tools
Strong work ethic
Exceptional customer service
Efficient cleaning
Self-discipline
Professional appearance
Memory retention
Dependability
Patience and persistence
Stress tolerance
Motivation and drive
Punctuality
Relationship management
Certification
Frontline Manager Leadership Essentials
Timeline
Front End Team Lead
Walmart
05.2021 - Current
Server /Prep Dishwasher
Flying Horse Catering
01.2020 - 08.2022
Frontline Manager Leadership Essentials - Business
University of Denver
High School Diploma -
Douglas County High School
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart