A.J. Passanante Jr.
Glendale
Summary
Experienced with coordinating efficient delivery routes and ensuring timely service. Utilizes excellent problem-solving skills to navigate logistical challenges. Track record of maintaining high customer satisfaction through reliable and flexible delivery solutions.
Prepared to bring high level of service and reliability to team. Valued for team collaboration and adaptability, ensuring dependable service even in dynamic environments.
Overview
28
28
years of professional experience
Work History
Delivery Partner & Customer Service Specialist
Independent Contractor - Self Employed
09.2020 - Current
- Since 2020 I have been working for multipal companies as a Delivery Partner as well as a customer service specialist(Dlivrd, GoPuff, UberEATS, Doordash, etc.)
- Provide A+ customer service, as I was always interacting with both the help and management.
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Maintained accurate delivery records using GPS tracking tools.
Sales Manager and Owner
Prime Steaks of America, LLC
04.2012 - 10.2019
- Developed and implemented strategic sales plans to drive market penetration and revenue growth.
- Led cross-functional teams to optimize sales processes and enhance customer relationships.
- Analyzed market trends to identify opportunities for new product introductions and service enhancements.
- Mentored junior sales staff, fostering professional development and improving team performance.
Sales Professional
Home Food Services
01.2005 - 03.2012
- Achieved a 500% increase in gross sales over five years by implementing effective sales strategies and fostering strong customer relationships.
- Aligned sales initiatives with market trends to drive sustained revenue growth and bolster customer satisfaction.
- Developed and maintained strong relationships with clients to enhance customer loyalty and retention.
- Executed targeted sales strategies to drive revenue growth across diverse product lines.
Assistant Manager of Operations
Home Food Services
06.1997 - 2005
- Directed operations across purchasing, logistics, truck routing, food safety, and sanitation, ensuring seamless execution and compliance.
- Developed HACCP plans and enforced USDA standards to maintain exceptional quality and safety protocols.
- Oversaw daily operations to ensure efficient food service delivery.
- Developed and implemented training programs for new staff members.
- Coordinated daily logistics and inventory management for efficient food distribution.
Education
Culinary Arts Certification - undefined
Florida Culinary Institute
01.2003
Associate of Applied Science - School of Computer Drafting(AutoCAD) & Graphic Design
ITT Technical Institute
01.2016
Skills
- Boosted gross sales by 500% through strategic sales initiatives
- Optimized logistics, purchasing, and compliance operations for peak efficiency and quality
- Acquired advanced technical skills in graphic design and AutoCAD drafting, enhancing versatility, expertise and strong computer skills
- Organizational growth
- Reliability and punctuality
- Effective problem solving
- Paperwork accuracy
- Route planning expertise
- Teamwork and collaboration
- Customer service
- Attention to detail
Websites
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Delivery Partner & Customer Service Specialist
Independent Contractor - Self Employed
09.2020 - Current
Sales Manager and Owner
Prime Steaks of America, LLC
04.2012 - 10.2019
Sales Professional
Home Food Services
01.2005 - 03.2012
Assistant Manager of Operations
Home Food Services
06.1997 - 2005
Culinary Arts Certification - undefined
Florida Culinary Institute
Associate of Applied Science - School of Computer Drafting(AutoCAD) & Graphic Design
ITT Technical Institute
High Honors(3.8GPA)
graduated from ITT Technical Institute in 2015 with high honors. Accumulative 3.8GPA. was on the Deans list