AJ Makowka
Centennial
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 year of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Have an extensive background in sports being a Athlete in high school and college.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
10.2020 - 10.2020
- Handle merchandise in accordance with product handling standards.
- Notify customers of delays, decreasing calls to support.
- Contact customers prior to delivery to coordinate delivery times.
- Timely delivery of merchandise
Sales Associate
Tilly's
11.2019 - 09.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Front Desk Associate
Colorado Athletic Club - Inverness
09.2020 - 05.2021
- Scheduled tennis lessons, massage appointments, and pool time
- Maintained a clean work space
- Helped guests check into the gym
Camp Counselor
Colorado Athletic Club - Inverness
05.2021 - 08.2023
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Lead counselor
Consumables Team Member
Target
02.2023 - 05.2023
- Educated customers about consumables products and gained exemplary product knowledge.
- Wrapped, boxed and weighed bakery department products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled product and equipment according to safety guidelines and supported safe working and shopping environment.
Warehouse Worker
Bronkens Good Time Co.
08.2023 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CONo Degree - Political Science
CU Boulder
Boulder, CONo Degree - Criminology
Montana State University - Bozeman
Bozeman, MTBachelor of Science - Criminology
Arizona State University
Tempe, AZ05.2026
Skills
- Provide quality customer service
- Relationship building
- Retail loss prevention
- Inventory control procedures
- Merchandising knowledge
- Team Leadership
- Cash register operation
- Excellent communication skills
- Outgoing personality
- Member Services
- Self-Motivated and Disciplined
- Problem-Solving
Certification
- First Aid/CPR Certified
- State Certified for child care
Timeline
Warehouse Worker
Bronkens Good Time Co.
08.2023 - 07.2024
Consumables Team Member
Target
02.2023 - 05.2023
Camp Counselor
Colorado Athletic Club - Inverness
05.2021 - 08.2023
Delivery Driver
DoorDash
10.2020 - 10.2020
Front Desk Associate
Colorado Athletic Club - Inverness
09.2020 - 05.2021
Sales Associate
Tilly's
11.2019 - 09.2020
High School Diploma -
Cherry Creek High School
No Degree - Political Science
CU Boulder
No Degree - Criminology
Montana State University - Bozeman
Bachelor of Science - Criminology
Arizona State University
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