Airy Parsons
Colorado Springs
Summary
Proven team member with a track record of enhancing customer satisfaction at Chic-Fil-A through exceptional hospitality service expertise and attention to detail. Demonstrated ability to learn quickly and support team goals, contributing to a positive dining experience. Skilled in complaint handling and maintaining high hygiene standards, ensuring customer loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Team Member
Chic-Fil-A
07.2024 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Helped guests at tables when in need of assistance.
- Supported overall team goals by assisting other staff members during peak hours as needed.
Hostess
Hand And Fork
01.2023 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Team Member
KFC Taco Bell
12.2019 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Member
Culver's Restaurant
12.2018 - 12.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
No Degree - Pre-requisites
Ivy Tech Community College of Indiana
Richmond, IN05.2025
High School Diploma -
Richmond High School
Richmond, IN05.2023
Skills
- Complaint Handling
- Hospitality Service Expertise
- Telephone Etiquette
- Customer Service
- Positive Attitude
- Willingness to Learn
- Attention to Detail
Timeline
Team Member
Chic-Fil-A
07.2024 - Current
Hostess
Hand And Fork
01.2023 - 04.2023
Team Member
KFC Taco Bell
12.2019 - 05.2022
Team Member
Culver's Restaurant
12.2018 - 12.2019
No Degree - Pre-requisites
Ivy Tech Community College of Indiana
High School Diploma -
Richmond High School
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