Ailton Macias Retana
Federal Heights
Summary
Dynamic and adaptable, with a proven track record at Urban Air Trampoline and Adventure Park, enhancing customer loyalty through exceptional service and innovative event management. Skilled in conflict resolution and multitasking, I excel in high-pressure environments, significantly boosting team productivity and customer satisfaction without compromising quality or safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Employee
Chick-fil-A
06.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Party Host
Urban Air Trampoline and Adventure Park
03.2022 - Current
- Coordinated setup and breakdown of party decorations and supplies.
- Developed themed party ideas to enhance guest experience.
- Managed food and beverage service during events to keep guests satisfied.
- Supervised activities to maintain safety and enjoyment for participants.
Cafe Team Leader
Urban Air Trampoline and Adventure Park
03.2022 - Current
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Evaluated vendor relationships regularly, negotiating contracts when necessary to secure the best pricing on inventory items while maintaining product quality.
- Implemented employee training programs that emphasized teamwork, customer service skills, and product knowledge for a more knowledgeable staff base.
- Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
- Oversaw cafe maintenance tasks, including equipment repairs and facility improvements, contributing to a safe and appealing environment for customers and employees alike.
- Boosted team productivity through effective delegation of tasks and consistent communication with staff members.
Education
High School Diploma -
Pinnacle Charter High School
8412 Huron St, Thornton, CO 8026005-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Attention to detail
- First aid training
- Foreign language skills
- Health and safety
- Conflict resolution
Certification
- Automated External Defibrillator (AED) Use Certification - American Heart Association.
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Employee
Chick-fil-A
06.2024 - Current
Party Host
Urban Air Trampoline and Adventure Park
03.2022 - Current
Cafe Team Leader
Urban Air Trampoline and Adventure Park
03.2022 - Current
High School Diploma -
Pinnacle Charter High School
Similar Profiles
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A