MELANIE KENNEDY
Loveland
Summary
5 years experience with clerical and administrative duties, such as data entry, shipping and receiving, and other computer based procedures. Ability to perform administrative support duties, such as typing, filing, and similar work. Excellent customer service skills with the ability to communicate effectively, both written and verbal. Very organized and work very well in a team environment. Working skill level with Microsoft Office Suite, including word processing, spreadsheets, presentation software, databases, and emails.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Gerber Collision
Loveland, CO
08.2023 - 05.2026
- Worked directly with customers and insurance companies by phone and email, made appointments for estimates and repairs, collected funds from customers and insurance companies, got all needed papers ready for each job, helped with the parts department when needed with checking in parts, and worked with the CCC computer program.
Shipping and Receiving Clerk
iGraphics
Loveland, CO
08.2018 - 02.2023
- Communicated with customers and business daily with phone and email.
- Assisted with customer concerns and problem solved issues in a timely manner.
- Processed labels for business via databases and entered data in an accurate manner.
- Created schedules and shipping labels and kept careful records in databases.
- Coordinated requests between business and customers.
- Provided other administrative support as needed.
Environmental Services
Merry Maids
Fort Collins, CO
10.2008 - 07.2018
- Utilized excellent problem-solving skills to help troubleshoot customer concerns.
- Maintained a clean and safe environment by using PPE and following necessary cleaning procedures.
- Performed generic cleaning duties in a timely manner.
- Maintained professional relationships with customers and clients to ensure an excellent product.
- Followed and applied organizational policies and procedures.
Education
High School Diploma -
Loveland High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
- Conflict resolution
- Payment processing
- Professional telephone demeanor
- Customer satisfaction measurement
- Paperwork processing
- Appointment scheduling
- Filing
Timeline
Customer Service Representative
Gerber Collision
08.2023 - 05.2026
Shipping and Receiving Clerk
iGraphics
08.2018 - 02.2023
Environmental Services
Merry Maids
10.2008 - 07.2018
High School Diploma -
Loveland High School